FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size and condition of the home, along with any add-ons selected. We believe in transparent pricing with no hidden fees. We offer recurring cleaning discounts for weekly, biweekly, and monthly clients. Deep cleans, move-in/move-out cleanings, and homes with heavier buildup may require additional time and pricing. Some popular add-ons include: • Inside fridge cleaning • Interior window cleaning • Baseboard detailing • Oven cleaning • Pet hair removal A card on file is required to reserve appointments, but customers are not charged until the cleaning has been completed. We also offer a satisfaction/reclean guarantee if anything is ever missed. Please note: • Cancellations within 24 hours may be subject to a cancellation fee • Same-day lockouts/no-access appointments may result in a fee to compensate the cleaner for lost time
- What is your typical process for working with a new customer?
We start by gathering details about the home, cleaning goals, square footage, and any add-ons or problem areas so we can provide an accurate quote. Once booked, customers receive confirmation details and appointment reminders. We also collect a secure card on file to reserve the appointment slot. On cleaning day, our cleaner arrives with supplies and follows detailed cleaning checklists/SOPs to ensure consistency and quality. We focus heavily on communication, attention to detail, and customer experience. After the cleaning is complete, we follow up to make sure everything met expectations. Many of our customers end up moving into recurring cleanings to maintain their homes on a consistent schedule.
- What education and/or training do you have that relates to your work?
Our team follows detailed residential cleaning SOPs and checklists focused on consistency, sanitation, and attention to detail. We continuously train on proper cleaning techniques, customer service, move-in/move-out cleaning standards, and safe handling of cleaning products and equipment. We also place a heavy focus on communication, professionalism, and maintaining high-quality standards inside clients’ homes.