Touralux Travel Design

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About

I’m Ana — Lead Travel Advisor at Touralux, a boutique agency for travelers who want more than one-size-fits-all itineraries. I design intentional, seamless, and deeply personalized travel experiences. As an affiliate of Virtuoso and Fora Travel, I offer VIP perks, room upgrades, and exclusive amenities at top hotels, resorts, and cruise lines. You’ll enjoy fast, clear communication and a stress-free planning process from start to finish. From honeymoons and couples’ escapes to ocean and river cruises, family vacations, train journeys, and curated group experiences, I help you travel better, with style, purpose, and unforgettable moments.

Overview

Hired 18 times

Background checked

2 employees

7 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Credit card and PayPal.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

Services offered

Travel type

Business

Vacation

Honeymoon

Other

Services required

Booking travel

Booking accommodations

Planning excursions

Travel Preferences

Phone or internet (no in-person meeting)

Projects and media

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Very good 4.6

11 reviews

82%

Read reviews that mention:

Jenny C.

Mar 30, 2024

•

Hired on Thumbtack

I am very blessed to have found Ana's Touralux through Thumbtack. She is top-notch! I needed a travel agent fast to help me arrange our flight tickets to China trip for my school, Lycee French school, with 13 high school students and 2 teachers, and Ana was our perfect fit! From the first moment I contacted and worked with Ana from November 2023 to coming back to China on March 24, she made every process so effortless and stress-free! I could only choose 3 items out of 5, but Ana fit all 5 items I wanted to say about her: work quality was exceptional, professionalism was what she always presented to me and my school, always responsive quickly and with care, value beyond what we hired her for the job, and punctuality was what made everything smooth for us. While I just worked on getting visas for my students, Ana took care of all the flight process. She was so meticulous to details and went above and beyond to make sure everything ran smoothly. Both our parents and students had the best 2-week trip of their lives in China! Thank you Ana and Tourlux! Our school can't wait to work with you again!!! Thank you!😁

Details: 31 - 50 years old • 11 - 20 years old • Booking travel • Air • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Travel Agency Services

Kristen b.

Mar 4, 2024

•

Hired on Thumbtack

Details: Vacation • 4 - 7 days • 2 people • 31 - 50 years old • Booking travel • Air • Travel dates are not known yet • At the pro’s location • Remotely (phone or internet)

Travel Agency Services

Katherine L.

Feb 15, 2024

•

Hired on Thumbtack

This was my first time working with a travel agent, and Ana absolutely blew me away! She really took the time to understand my style and needs, and every aspect felt completely personal and tailored to my preferences. She had amazing attention to detail, and always took the time to provide thorough answers to all of my questions. And she didn't stop working after the trip was planned, she checked in and monitored my travel at each step. This was extremely reassuring, particularly as a super anxious person! I was able to let go of the typical stress that comes with traveling for me, and just enjoy myself. I was also really impressed with how far she made my budget go! It was a relatively low budget trip, but every part of it felt like luxury. I can't wait to work with Ana again!

Details: Vacation • 4 - 7 days • 1 person • 31 - 50 years old • Booking travel • Air • Train • Boat / cruise • Bus • Remotely (phone or internet)

Travel Agency Services

Tatiyana F.

Oct 8, 2025

•

Hired on Thumbtack

A Disappointing Experience – Would Recommend Planning Your Own Trip Instead I really wanted to leave a better review for Ana Castro and Touralux, but unfortunately, our experience left a lot to be desired—particularly when it came to communication and professionalism. To start, communication with Ana began on a strong note. She was responsive and seemed on top of things, which gave me confidence in her services. But as the trip got closer, she became increasingly difficult to reach and eventually redirected me to her assistant, Olivia. While I understand that assistants help with logistics, this hand-off wasn’t clearly communicated and made things feel disorganized and frustrating—especially as we were getting close to our departure. One of the biggest issues was with receiving our itinerary and confirmation numbers. We were told we’d have everything by a specific date, but didn’t receive them until just days before the trip, which created a lot of unnecessary stress. Then, just two weeks before our departure, Ana informed us that she had switched software systems that were supposed to automate updates and important trip info. Unfortunately, she didn’t ensure the system was working properly—resulting in important emails not being sent to our group. That lack of follow-through caused confusion and frustration among our guests. Another frustrating moment came when Ana notified us (again, just two weeks prior) that American Airlines had changed our return flight to the next day, but the hotel would comp us for the extra night. We made peace with that—only to be told later that this wasn’t happening and that we’d instead be flying home on two different flights, as a party of four, all arriving at different times. The most stressful part? About six hours before our scheduled departure, we were told by American Airlines that our flight was “cancelled.” After speaking to a representative, we found out it wasn’t actually cancelled—it was oversold. Because we had booked through a travel agent bundle, we were apparently among the first to be bumped. The rep explained that these bundled deals are hard to adjust and low priority for the airline when things go wrong. This last-minute change forced us to scramble, drive two hours to a completely different airport, and catch a last-minute flight just so we wouldn’t lose an entire day of our vacation. On the return trip, because we had flown out of a different airport than planned, we ended up flying into our original city—where our car wasn’t parked—then had to rent a car just to drive home. Ana told us to send the rental car receipt for reimbursement, which we did. It’s now been five days since we returned home and we’ve heard nothing back—no word on the rental reimbursement, and nothing about the refund for an activity that was cancelled last-minute. The only real positive was the hotel she chose—it was beautiful, and the locals in Curaçao were incredibly kind and welcoming. We really did enjoy the destination itself. However, overall, the experience with Ana and Touralux was disorganized and stressful. Communication completely fell apart when we needed it most, and the lack of follow-through left us footing the bill for problems that should have been handled professionally. If you’re considering using a travel agent, I’d urge you to think twice—especially if it’s your first time traveling with a group or internationally. You might be better off booking everything yourself to ensure you get exactly what you want and can manage changes directly when things go wrong. I wish we had.

Details: 4 - 7 days • 6 - 10 people • 31 - 50 years old • 21 - 30 years old • 51 years old or older • Planning excursions • Booking travel • Booking accommodations • Air • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Touralux Travel Design's reply

Thanks for sharing your experience. We're really sorry that parts of your trip were stressful, especially on such an important occasion. And we appreciate the opportunity to clarify a few details for future travelers: 1. Flight changes: A last-minute airline change affected your original flight, leaving you with an alternative involving a long layover and a next-day arrival. While we were actively working with the airline to explore solutions, you informed us of your decision to change the outbound departure city. You requested support in adjusting the return accordingly. We acted right away, but the only options had a 9-hour + layover and a next-day arrival, which didn’t meet your needs. We also checked flights for the following day, but none were available for the new city. 2. Booking process: All tickets were booked directly through the airline’s system in your names. Although it was mentioned that travel agent bookings are deprioritized during overbooking, that doesn’t apply here. These were not third-party bookings, and the airline’s overbooking policies are based on their internal protocols, even for direct bookings. 3. Itinerary delivery: During the same week, we switched to a new client care system. This transition caused a delay in delivering itineraries, including yours. When we noticed this the next day, I personally sent an apology along with an explanation of the technical issue. 4. Refund timing: Refund processing times vary by destination and provider. Typically, it takes 5–10 business days for domestic transactions and up to 20 business days for international ones. We’re in contact with the providers and will follow up directly once each process is completed. Although some elements were beyond our control, we remained fully engaged throughout the planning and travel process, doing everything possible to support your group in real time. We truly value your feedback and hope that your next travel experience brings more ease and joy. Warmly, Ana Castro And your Team at Touralux

Travel Agency Services

Tori D.

Nov 27, 2024

•

Hired on Thumbtack

Details: Vacation • 1 - 2 weeks • 3 - 5 people • 31 - 50 years old • 11 - 20 years old • 51 years old or older • Booking travel • Booking accommodations • Planning excursions • Air • Car • Remotely (phone or internet)

Travel Agency Services

Credentials

Background Check

Ana Castro Oseguera

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Every trip is unique, so our pricing varies depending on the level of planning required. Many bookings (like hotels or cruises) include our service at no additional cost to you, thanks to our travel industry partnerships. For more complex itineraries, we may charge a custom design fee, but we’ll always be transparent about that upfront. Most clients find the VIP perks, upgrades, and personalized attention far outweigh the fee.
What is your typical process for working with a new customer?
We start with a quick discovery call so I can learn about your travel style, preferences, and goals. From there, I’ll design a personalized itinerary or present curated options that match your vision. Once we align on the perfect trip, I take care of all the bookings, apply any VIP perks available, and provide ongoing support, so you can focus on enjoying the experience, not managing the details.
What education and/or training do you have that relates to your work?
I have over 10 years of experience designing travel and lifestyle experiences, supported by industry certifications, ongoing supplier education, and in-person site visits, including hotel and cruise inspections. I'm an affiliate of Virtuoso and Fora Travel, two of the most respected global networks, and have built a strong network of trusted local partners around the world. These connections allow me to offer my clients access to vetted experiences, insider insights, and on-the-ground support when they travel. With a background in design, I approach every trip with creativity, strategy, and a deep commitment to personalization.

Touralux Travel Design

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