FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At AMS Services, we strive to provide transparent and competitive pricing to our valued customers. Our pricing structure is designed to offer cost-effective solutions while maintaining the highest level of service quality. We do offer discounts for long-term commitments or bulk orders, which can be discussed with our sales representatives. It is important to note that additional fees may apply for specialized services or customization requests beyond our standard offerings. We prioritize open communication with our customers to ensure clarity and satisfaction regarding pricing details.
- What is your typical process for working with a new customer?
When working with a new customer AMS Services for appliance repair, the typical process involves several steps. First, the customer contacts the repair service and provides details about the appliance and the issue they are experiencing. Next, an appointment is scheduled for a technician to visit the customer's location. The technician inspects the appliance, diagnoses the problem, and provides a cost estimate for the repair. Upon approval from the customer, the technician proceeds with repairing the appliance, either by replacing faulty parts or performing necessary maintenance. Finally, the technician tests the repaired appliance to ensure it is functioning properly and provides any necessary instructions or recommendations to the customer.
- What education and/or training do you have that relates to your work?
I have an engineering background and have taken several home appliance repair courses.