FAQs
- What is your typical process for working with a new customer?
I have a strong customer service background. When you ask someone about IT guys you probably hear the first impression is that they don't like to work with people. I am the complete opposite. My passion stems off of knowing that not only will I fix your problem the first time, but I will be able to teach you the skills to help yourself in the future. I believe the thing that truly sets me apart is the fact that my customer service skills and technical ability makes sure that the issue is taken care of correctly, and you will be 100% satisfied with my service.
- What education and/or training do you have that relates to your work?
I have 10+ years in the IT repair/consulting industry. I hold my CompTIA A+ certification which is nationally recognized certification proving that I have the skill-set to make sure your repair is done correctly the first time.
- How did you get started doing this type of work?
I understand the frustration of taking your computer into a big box store and being taken advantage of. Years ago before I started I took my computer into Best Buy to the Geek Squad. My computer wasn't holding a charge because the adapter broke on my laptop. The Geek Squad took a look at my laptop for two seconds and scoffed and he said " Yeah, so you know that you have to replace the motherboard right? We can't help you." and shoved the laptop back over to me. It was a horrible experience. I did not buy this excuse, there's always a way. I quickly searched online and for the first time I opened my first laptop. The problem was the dc adapter itself, It had nothing to do with the motherboard. I ordered the part, replaced it with the new one and my laptop was good to go. Ever since then, I've been doing this for the people who have had similar experiences. I made it my mission to do any job no matter how big or small and to never belittle someone as I was that day.