FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Sure-Dry, we believe in fair, transparent pricing that reflects the quality, durability, and long-term value of our work. Every home is different, so we provide customized estimates based on a thorough, no-obligation inspection. ✔️ Free on-site estimates — no hidden fees ✔️ We offer financing options to fit most budgets ✔️ Ask about seasonal promotions or referral discounts! ✔️ Our work is backed by industry-leading warranties for added peace of mind You’re not just paying for a quick fix — you’re investing in permanent solutions that protect your home for years to come.
- What is your typical process for working with a new customer?
At Sure-Dry, we make the process simple, stress-free, and centered around you. Here's what you can expect: Free Inspection & Consultation One of our certified specialists will visit your home, assess the problem, and explain what’s happening — with no pressure or obligation. Custom Solution Design We create a tailored plan to address your specific needs using our proven systems, whether it’s basement waterproofing, foundation repair, or concrete leveling. Clear Proposal & Pricing You’ll receive a detailed proposal with transparent pricing — no surprises, no hidden fees. Professional Installation Our trained crews arrive on time, treat your home with respect, and complete the work efficiently. Follow-Up & Warranty Support We’re here for the long haul. You’ll have access to industry-leading warranties and a team that stands behind the work. We focus on education, trust, and lasting results — so you feel confident in every step.
- What education and/or training do you have that relates to your work?
At Sure-Dry, our team is backed by industry-leading training, certifications, and hands-on experience in foundation repair, basement waterproofing, crawl space encapsulation, and concrete lifting. ✔️ Our specialists are trained and certified through the Basement Systems® and Supportworks® dealer networks, the most respected names in the industry. ✔️ Our crews receive ongoing technical and safety training, ensuring they stay current on the latest products and best practices. ✔️ We also invest in in-house training programs and field mentoring to maintain consistent, high-quality workmanship. From inspection to installation, every team member at Sure-Dry is equipped with the knowledge, tools, and expertise to deliver reliable, long-lasting solutions — the first time.