FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I always offer discounts to recurring customers and a referral program too! Our service prices include taxes. You can book us directly at anytime at excellencehousecleaning.com. Please check out the website before you book us on Thumbtack. I require a form of payment on file to confirm your appointment but you are not charged until the service is completed to your full satisfaction.
- What is your typical process for working with a new customer?
I contact the client to find out their needs exactly. When I arrive we go over exactly what changes they would like to see. I make a suggestion on what I would like to do. They either agree or disagree and I go from there. I give them exactly what they want. Some clients even write down exactly what they want me to put emphasis on.
- What education and/or training do you have that relates to your work?
House cleaning has always been a passion of mine. The joy I got while cleaning was second to know. Deep cleaning during early mornings was my favorite pastime.