FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to our pricing at Loyal Shine, we want to make sure that our customers are fully informed and feel confident about the value they’re receiving. Here are the key things customers should know about our pricing: 1. Transparent Pricing: • We provide clear, upfront pricing with no hidden fees. The price is based on the scope of the cleaning job, including the size of the space, the level of cleaning required (basic vs. deep cleaning), and any specific requests you might have. 2. Custom Quotes: • Every cleaning job is unique, and we tailor our quotes to fit the specific needs of the customer. If you have a special request or need a more detailed service (like post-construction cleaning), the price may vary, but we’ll always explain the breakdown so you understand exactly what you’re paying for. 3. No Surprise Charges: • We aim to avoid any surprise fees. If the scope of the job changes or extra work is needed beyond what was agreed upon, we will discuss it with you beforehand and adjust the pricing accordingly, making sure you’re on board with any changes. 4. Discounts for Regular Services: • We offer discounts for customers who schedule regular cleaning services, such as weekly, bi-weekly, or monthly cleanings. This can be a great way to save money while keeping your space consistently clean. 5. Special Offers: • We sometimes run special promotions or seasonal discounts, so it’s always worth asking if there’s any current deal available when you reach out to us. 6. Additional Fees for Special Requests: • Some services, like deep cleaning, cleaning after a renovation, or cleaning large, specialized spaces (e.g., post-event), may come with additional fees due to the extra time and effort required. We always communicate these fees clearly before proceeding with any additional work. 7. Cancellation and Rescheduling Fees: • If you need to cancel or reschedule a cleaning appointment, we ask for advance notice (typically 24-48 hours). A cancellation fee may apply if the notice period is too short, as it allows us to manage our schedule and avoid disruption. 8. Custom Add-ons: • If you require add-ons (like fridge or oven cleaning, window washing, or organization services), these will be added to the base price. We’ll let you know about the cost of any additional services in advance. We believe in offering high-quality service at a fair price, and we strive to ensure that every customer feels comfortable with their pricing and the value they’re receiving. If you have any questions about our rates, don’t hesitate to reach out, and we’ll provide a detailed explanation.
- What is your typical process for working with a new customer?
Our typical process for working with a customer is focused on clear communication, attention to detail, and ensuring the highest level of satisfaction. Here’s how we usually proceed: 1. Initial Contact & Consultation: We start by listening to the customer’s needs. Whether it’s a deep cleaning, a post-construction cleanup, or regular maintenance, we discuss the details and expectations. This helps us understand the scope of the job and ensure we can meet their needs. 2. Providing a Custom Quote: Based on the initial consultation, we provide a clear, transparent quote that includes the pricing, services, and time frame. We make sure the customer understands exactly what they’re getting, with no hidden fees. 3. Scheduling & Confirmation: Once the customer agrees, we schedule a time for the cleaning that works best for them. We confirm the details a day or two before the scheduled cleaning to ensure everything is set. 4. Cleaning Process: On the day of service, our team arrives on time, fully equipped, and ready to tackle the job. We follow a detailed cleaning checklist to ensure no areas are overlooked. Our team takes pride in going above and beyond—whether it’s cleaning hard-to-reach places or paying extra attention to the little details. 5. Customer Feedback & Follow-Up: After the cleaning is complete, we always ask for feedback to ensure the customer is satisfied. We take any suggestions or concerns seriously and address them promptly. Customer satisfaction is our top priority, so we want to make sure the job is done to their exact standards. 6. Ongoing Relationship: If the customer is happy with our service, we build an ongoing relationship for future cleanings. Many of our clients choose to book us regularly for maintenance or specific cleaning needs, and we’re always ready to adjust our services as their needs change. Throughout the process, we ensure clear communication, reliability, and the highest quality work. Our goal is to make the customer’s experience smooth, stress-free, and to exceed their expectations every time.
- What education and/or training do you have that relates to your work?
While my education and training directly related to the cleaning industry are more hands-on and practical rather than formal, our team at Loyal Shine places a strong emphasis on ongoing training and quality standards. We ensure all our staff members are well-trained in various cleaning techniques, proper handling of cleaning equipment, and using environmentally friendly products. We also focus on safety protocols to make sure our team operates in a secure and efficient manner. Additionally, we regularly attend industry workshops and stay updated with the latest trends and best practices in the cleaning field. This includes keeping up with new cleaning technologies and advanced techniques, such as post-construction cleaning and specialized deep cleaning for properties like Airbnbs. Our team’s extensive experience working on diverse projects also plays a major role. Each job is a learning opportunity that helps us refine our skills and knowledge to provide exceptional service every time.