What should the customer know about your pricing (e.g., discounts, fees)?
Yes we do. Service that is performed at the site is billed at an hourly rate with a one hour minimum. Service that is done at the shop or taken back to the shop is billed at a flat rate.
What is your typical process for working with a new customer?
I like to listen the customer and really get a feel for what the problem is. Although computers require trouble shooting, the hardest part is listening. I enjoy listening to the client about the problem they are experiencing and once I have gathered all the details, I can then proceed to helping them.
What education and/or training do you have that relates to your work?
Associates Degree in Business Administration.
Completed Microsoft Certified Training and School
How did you get started doing this type of work?
What started out as passion for computers turned into something bigger. I love helping people with something I am passionate about. Computers has given me that. We were found in 2012 and have been servicing clients ever since.
What types of customers have you worked with?
We have worked with various type of customers. The customers range from residential clients to doctors office. Many of our clients own their own businesses that specialize in painting, construction, electrician, architecture, interior design and more. We enjoy the various ranges of clients we service and it has helped make us stronger.
Describe a recent project you are fond of. How long did it take?
I really enjoyed helping an light bulb business with their Excel Spreadsheets and getting them setup with their two computers. The business was getting ready to merge together with another company and they wanted to get every sorted out before doing so. The project consisted of setting up computers and tutoring them how to use the computer for basic tasks such as inputting numbers in Microsoft Excel. The client stated they were not very good with computers and needed multiple tutoring sessions which I was glad to assist in. I enjoyed this project very much because I was able to see how the company was growing with my assistance as well as the knowledge of the client with the computers. Fast forward a couple months later and the company is doing excellent.
What advice would you give a customer looking to hire a provider in your area of work?
Don't be afraid to ask questions. I completely understand that you want to be sure about certain things. Like they say "Better to be safe than sorry."
What questions should customers think through before talking to professionals about their project?
Focus on the quality of the work rather than the price. Be sure to ask questions to the individual and see if they are qualified to handle the task at hand.