Current Top Pro
Hired 34 times
4 years in business
(Eastern Time Zone)
8:00 a.m. to 8:00 p.m.
Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jul
Jul - Dec
I am so thankful for Tim and his crew. Our experience was very streamline from beginning to end. No hassle, No sales pitch. We received 23 windows of our choice, at an affordable price, and the project was completed within one day. I would absolutely recommend First Glass, and most definitely use them again in the future.Jan 15, 2019Verified
Tim and team are fantastic to work with. Tim worked with us through various stages of the process to help us pinpoint exactly what we wanted. The windows are amazing and the no pressure buying process included totally transparent pricing with no cheesy gimmicks like the big guys do. He gives the best price up front and follows up with exceptional craftsmanship. Hire them, you won’t be disappointed!Aug 5, 2018Verified
The project went great. We did the home and garden show and had actually agreed to purchase windows from one of the larger companies in Northeast Ohio after sitting through numerous pitches at our kitchen table. Each of the company’s presented basically the same window with the same technology but at various different prices. Many of them often used gimmicks where the more you talked the more that the discounts somehow appeared. The process would take hours when at the end of the day all we needed was the quality window, a quality install and a good price. After agreeing the night before with this other company, we had three days to back out with no questions asked. I always research every possible option and had seen something about First Glass and sent him a message that next morning. Within 3 hours Tim was in our house. What struck us right away was that Tim was very straight forward. He gave us a ballpark estimate before he came over and then stuck to it when he got here. There were no gimmicks he asked us questions about what we had come to him wanting and he shared his opinions. He warranties his work and uses the same windows as the other big box suppliers. He did all his measurements and then told us to take our time with our decision. He was in and out within 30-40 min compared to roughly 2-3 hours with the other suppliers. The rest of the day my wife and I talked it over. Every time we had a question Tim was very responsive in answering them and providing us with as much information as he could. We ended up coming to the agreement to go with Tim because we felt more comfortable with him as a person, he was able to give us everything we wanted, and he was affordable. Upon calling him to tell him that we were going to go with him, he had known that we had signed with another company and basically told us to make sure that this is what we wanted and that we could have as much time as we needed. He just wanted to make sure that we were comfortable with our decision. That only made us feel more comfortable with our decision. A few weeks later Tim and 2 others of his crew got to our house at 8 am and had installed 10 windows by 1. Throughout the install they were very open to questions that I had about the install process and were very friendly and willing to help. I even had a window and door that they weren’t replacing that I asked their opinion on and they happily gave it. The windows installed make the house look completely different. We could not be happier with our decision. Overall this was a very good process and we would suggest anyone who is seriously considering windows to save themselves the trouble and simply call Tim at First Glass. Thanks again!!Apr 9, 2018Verified
Great job by team!!!! Delivered exactly as planned, for the price and time. Great quality and results. Highly recommendedJun 5, 2018VerifiedFirst Glass Window and Door's reply
Tim and his crew did a great job. They installed 7 windows including the replacement of a bay window, lengthening a double hinge, and turning two side-by-side double hinges into a 4-pane slider. They worked quickly and kept all of the rooms they worked in clean. The results look great. Tim was so patient and quick to respond to my questions and requests - like the specific number of grids per window and which ways the sliders should open. We will definitely hire them again!Feb 15, 2018Verified