Outfitter Roofing & Construction, LLC

Fort Smith, AR

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About this pro

How does your business stand out?

We are a locally owned, Fort Smith company that is a commercially licensed and bonded professional contractor company in both Arkansas & Oklahoma with extensive experience in providing excellent workmanship and customer service to our clients in both residential and commercial projects of all sizes. We specialized in roofing applications and have worked with insurance adjusters for years in settling claims for our clients with immaculate success, making sure that our clients are always satisfied with our customer service, workmanship and settlement from start to finish. We take great pride in providing a no hassle, stress free experience from start to finish! Please be sure to check out our google business reviews for more input on what our customers have to say about Outfitter Roofing & Construction, LLC!

What do you enjoy about the work you do?

Construction projects and especially dealing with an insurance adjuster can be an incredibly painstaking process, as 90% of the time the adjusters make mistakes that leave the client stressed and uncertain how to cover all of the costs of the projects required. Most people don't have the adjuster knowledge (all of our sales professionals have passed adjuster school and are experts in insurance policy and claims procedures) nor the construction experience to deal with all of the steps required in settling an insurance claim. This almost always leaves the homeowner underpaid on the claim and uncertain on who to trust to handle the repairs. We carry the burden, and always ensure our clients are taken care of. Thus, why we have the most and best reviews on Google in the area. Customers are brutally honest about their experiences, which we love in that it sets us apart from our competition. The best part about what we do, is seeing the pure appreciation and satisfaction they have when we take all of the stress out of the claims process and the satisfaction they have once the project is completed. It's extremely rewarding knowing that we helped them through what is almost always a difficult time in their lives.
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Location

Fort Smith, AR 72903

Background check

Complete

Years in business

5

Number of employees

5

Times hired on Thumbtack

4

Reviews

9 Reviews
  • Elton B. May 8, 2017
    I had substantial damage to my house from the storms last spring. Outfitter did an excellent job of making the repairs in a timely, workmanlike fashion. I highly recommend them!
  • Dennis W. May 2, 2017
    Honesty is one of the things that I admire most about this company. They weren't just looking to make a buck. Another is quality of the workmanship done, it was above and beyond what was expected.
  • Faith B. May 2, 2017
    A+ company Outfitter Roofing
    Great company I would recommend them to anyone. Professional , nice , and knew what they were doing. Their crews are very nice people and there was no mess after job was done. They also worked great with my insurance company on my roof claim I did not have to deal with it myself also they did my neighbors roof and my grandmother's roof too no complaints , no problems good work!
  • Zack A. May 2, 2017
    Highly Recommended!
    Niko & Brent at Outfitter Roofing are two of the hardest working people I've come to know. From start to finish, they made handling Grace Church's insurance claim stress-free. These men will forever be my first call when needed.
  • Chey S. Apr 29, 2017
    Great Service
    Great service great people!!!!
  • Jennifer S. Apr 29, 2017
    Wonderful roofing experience!!
    Absolutely the best!!! When the crew left, there was almost NO SIGN that they had put a roof in that day!! Wonderful roof and clean up!!
  • Chrissy N. Aug 2, 2016
    Roof Repair or Maintenance
    Verified Review
    I couldn't be more pleased with the work and service provided. Niko was very professional and explained the whole claim process to me. He even dealt with the insurance company on my behalf. Once we got the approval, my shingles were ordered and my roof installed all within a few days. I would highly recommend Outfitter Roofing to anyone.
  • Belmont M. Feb 17, 2016
    Outfitters has completed full replacements on 20 or more of our multi family apartment complexes. They have always been very professional and leave each job site clean. We have used several roofing vendors in the past, none come close to the price or the quality of work we get from Outfitters.
  • Jim C. Feb 16, 2016
    We had nothing short of an outstanding experience with Outfitter Roofing. the came when they said they would, finished on time, were very professional and did a superb job. When the adjuster made a mistake in his estimate, they went back to the adjuster and got more money to cover the additional costs too! Highly Recommend!!!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
Standard repairs are $75/hr plus materials. Roofing replacements are on an as per job basis, as no two jobs are the same.
What is your typical process for working with a new customer?
We will come to the project site and gather all of the information necessary to give you a competitive estimate for your needs. If working with an insurance company is required, you have the best and most experienced professionals to negotiate with the claims adjuster on your behalf. Once we have come to agreement, we will set a date for works to commence (usually within the first few days), and compete the project as agreed. Upon completion, the client will pay the remaining balances due on the final invoice, and we respectfully thank them for the opportunity to prove ourselves once again as the best around.
What education and/or training do you have that relates to your work?
We are staffed with professionals that have vast years in construction experience including, both commercial and residential roofing systems, seamless gutters, siding and drywall repair. We are second-to-none when dealing with insurance companies as we have staff members that have been passed the property claims all lines adjusters course and utilize the same software most insurance companies use in adjusting claims. In short, we speak their language and know how to get them to pay what is owed. We are one of the ONLY companies to carry commercial licenses in both Arkansas & Oklahoma. This means we had to pass all indepth state business law and Contractor Competency exams, as well as provide annual cpa audits to the state to fully disclose our financial stability.
How did you get started doing this type of work?
Most of us have been around or in this industry from an early age due to family and friends that lead us onto this path.
What types of customers have you worked with?
All kinds, from small residential home owners to COO's of large property management companies and corporations.
Describe a recent project you are fond of. How long did it take?
**Update**4/30/2017: We've completed over 350 residential projects over the last 8 months as well as 5 multi-unit commercial apartment complexes and most recently, an R-Panel Metal roof that was over 35,000 square feet in roofing area. We recently finished up a 22 building apartment complex that totalled over 120,000 square feet of roofing. Total project time took 14 days.
What advice would you give a customer looking to hire a provider in your area of work?
Please check with the state construction board website to ensure you have a contractor with a current valid state license-- Especially if/when it is for a commercial project. Unfortunately, there are many companies that simply aren't licensed and insured. This could lead to large law suits if someone falls and injures themselves on your property, as well as they may not be legally able to work in the state. Also, seek reviews and references in places such as the state's Better Business Bureau, the state's construction board website and google. Lastly, always remember that in this industry, "you get what you pay for". If you have a contractor promising bid rates far below other estimates, it is usually too good to be true. Corners will likely be cut on many aspects of the projects, assuming the project even gets completed. Too many times we've received those phone calls from people that are distraught from having an uncompleted project or no ability to get in touch with the contractor that provided poor workmanship to come back out and fix their mistakes. Customer service is everything! Never sign a contract until you've researched their legitimacy. It will save you a lot of money and heartache, every time.
What questions should customers think through before talking to professionals about their project?
There are many questions one should consider before talking to a professional. What type of roof do they currently have? What kind of roof are the wanting to go back with? Is this a cash pay or insurance covered project? If insurance, what are the steps they need to take to ensure claims process is handled properly? Is the contractor licensed with the state and have valid insurance coverage? Does the contractor have a legitimate presence in the area with registrations with the state's Better Business Bureaus? Can the contractor provide valid references for recent work done locally? What do their google reviews from previous clients say?