What is your typical process for working with a new customer?
We will come to the project site and gather all of the information necessary to give you a competitive estimate for your needs. If working with an insurance company is required, you have the best and most experienced professionals to negotiate with the claims adjuster on your behalf. Once we have come to agreement, we will set a date for works to commence (usually within the first few days), and compete the project as agreed. Upon completion, the client will pay the remaining balances due on the final invoice, and we respectfully thank them for the opportunity to prove ourselves once again as the best around.
What education and/or training do you have that relates to your work?
We are staffed with professionals that have vast years in construction experience including, both commercial and residential roofing systems, seamless gutters, siding and drywall repair. We are second-to-none when dealing with insurance companies as we have staff members that have been passed the property claims all lines adjusters course and utilize the same software most insurance companies use in adjusting claims. In short, we speak their language and know how to get them to pay what is owed. We are one of the ONLY companies to carry commercial licenses in both Arkansas & Oklahoma. This means we had to pass all indepth state business law and Contractor Competency exams, as well as provide annual cpa audits to the state to fully disclose our financial stability.
Do you have a standard pricing system for your service? If so, please share the details here.
Standard repairs are $75/hr plus materials.
Roofing replacements are on an as per job basis, as no two jobs are the same.
How did you get started doing this type of work?
Most of us have been around or in this industry from an early age due to family and friends that lead us onto this path.
What types of customers have you worked with?
All kinds, from small residential home owners to COO's of large property management companies and corporations.
Describe a recent project you are fond of. How long did it take?
**Update**4/30/2017: We've completed over 350 residential projects over the last 8 months as well as 5 multi-unit commercial apartment complexes and most recently, an R-Panel Metal roof that was over 35,000 square feet in roofing area.
We recently finished up a 22 building apartment complex that totalled over 120,000 square feet of roofing. Total project time took 14 days.
What advice would you give a customer looking to hire a provider in your area of work?
Please check with the state construction board website to ensure you have a contractor with a current valid state license-- Especially if/when it is for a commercial project. Unfortunately, there are many companies that simply aren't licensed and insured. This could lead to large law suits if someone falls and injures themselves on your property, as well as they may not be legally able to work in the state. Also, seek reviews and references in places such as the state's Better Business Bureau, the state's construction board website and google.
Lastly, always remember that in this industry, "you get what you pay for". If you have a contractor promising bid rates far below other estimates, it is usually too good to be true. Corners will likely be cut on many aspects of the projects, assuming the project even gets completed. Too many times we've received those phone calls from people that are distraught from having an uncompleted project or no ability to get in touch with the contractor that provided poor workmanship to come back out and fix their mistakes.
Customer service is everything! Never sign a contract until you've researched their legitimacy. It will save you a lot of money and heartache, every time.
What questions should customers think through before talking to professionals about their project?
There are many questions one should consider before talking to a professional.
What type of roof do they currently have? What kind of roof are the wanting to go back with? Is this a cash pay or insurance covered project? If insurance, what are the steps they need to take to ensure claims process is handled properly? Is the contractor licensed with the state and have valid insurance coverage? Does the contractor have a legitimate presence in the area with registrations with the state's Better Business Bureaus? Can the contractor provide valid references for recent work done locally? What do their google reviews from previous clients say?