What is your typical process for working with a new customer?
1. I have a complimentary initial meeting with each potential new client to understand the scope and timing of the work requested and to get a better idea of the preferences of the client regarding such things as preferred vendors, tastes and styles.
What education and/or training do you have that relates to your work?
We have been doing home and business organization for some 10 years now and work with the client to make sure systems and methods fit their life and work needs and habits. We work with organization tools (i.e. boxes, filing, digital media tools) on hand, or if necessary, we can purchase those recommended solutions at a pass thru price.
For our work with the elderly we are certified as Senior Move Managers and have overseen numerous elder transitions and "aging in place" strategies. We have undergraduate and graduate degrees in business.
Do you have a standard pricing system for your service? If so, please share the details here.
We have an hourly fee, with more hours purchased the less the fee per hour. OR we can price on a per project basis (or a capped, not to exceed $ basis) with further discussion with the client.
How did you get started doing this type of work?
We started this business in 2013. Over time we have developed partnerships with other Dallas providers - designers, event planners, real estate agents, moving companies, attorneys, doulas, etc.
What types of customers have you worked with?
We work with entrepreneurs with busy families, elders and moms on bedrest (pre and post natal). Most clients are recurring each week for a few hours each week.
Describe a recent project you are fond of. How long did it take?
We have small (closet and office organization, groceries, errands) and large projects (senior moves, relocations, property preparation for sale)
What advice would you give a customer looking to hire a provider in your area of work?
Check their references. Make sure they are insured and bonded and background checked.
What questions should customers think through before talking to professionals about their project?
Truly understand the scope and time of your project. If the job entails assisting a senior/elder, check to see if they are certified as Senior Move Managers. New Leaf is proud to be an SMM!