FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do often offer promotions and coupons based on the total event cost. We also offer a GROUP DISCOUNT, OFF-SEASON DISCOUNT & a MILITARY DISCOUNT. We offer MAKEUP & HAIR PACKAGES that include trials and a $75 DISCOUNT as well as MAKEUP PACKAGES and HAIR PACKAGES that include up to $40 OFF. A mileage fee will be charged for locations outside of a twenty (20) mile radius of our location. After 20 miles a$.56/mile per artist fee will be included with the final invoice. This fee is based on roundtrip total miles. The amount will be determined at time of inquiry.
- What is your typical process for working with a new customer?
Booking services with Onsite Portland is easy and organized. A personal online Wedding Account account is created especially for each bride/client. Your online Wedding Account will detail all of your event information. Making a change is easy and can be done by simply logging in. We are immediately notified of any changes required. Our online Wedding Accounts ensure great communication and accuracy for your special day. STEP 1: REQUEST AVAILABILITY & PRICING To check availability & pricing for our Bridal Services, simply message us. We will send you out availability and our Know Your Event Questionnaire to begin filling out your event information. STEP 2: REQUEST A FORMAL QUOTE/SERVICES ESTIMATE Once you've completed the Know Your Event Questionnaire, we will then have all the details we need to send you exact pricing. There is no obligation at this time, so be sure to list any participants and services you may want. You can then see what discounts, promos and freebies you qualify for. You can always edit your request later. The formal quote is valid for only 14 days without a deposit. The services estimate will detail the services, any additional fees such as parking or travel will be outlined as well as the recommended # of artists and the total services time. STEP 3: THE CONTRACT The contract will outline all the important details. The date, the start time, the services, the completion time, the pricing and the payment plan. It will also spell out what we will do for you and an approximate date for each task to be completed leading up to event day. It will also detail what assistance we'll need from you along the way to fulfill our commitment. The Contract can just be eSigned right online. STEP 4: THE INVOICE This is the final step in reserving your date! We just require a 50% deposit to reserve your date and your artists. The deposit will be applied to the Final Payment Invoice. We do have offer the ability to do group invoicing if you don't feel like wrangling your bridal party to figure out who owes what. Our easy and convenient online payment system can do the work for you. We accept Visa, Master Card, Discover or American Express. DISCOUNTS, PROMOTIONS & COUPONS Discounts for groups and for off-season months are available. Discounts should be listed on your formal quote, however these are prepared especially for you by a human so do let us know if we've missed something. Each month we offer 2 or 3 promotions as well as coupons which can be found on our Specials page. THE FINAL PAYMENT The final payment(s) are due 2 weeks prior to the service date. HAIR OR MAKEUP QUESTIONS? Artists are available for phone consultations and to answer any questions. For help with understanding our services or to find out what services are right for you, please email us and an artist will reach out to you by email to schedule a call. Still have questions.... Learn more about The Experience or visit our FAQ page.
- What education and/or training do you have that relates to your work?
Estheticians License NovaLash Certified