Ben was great to work with! I had dropped my new laptop, breaking the LCD. Ben gave me a very fair quote, and was knowledgeable and polite. We met at a location of my choosing to give him the laptop, and it was fixed one day later! He was right on target with his original quote and didn't try to charge me any extra or sell me a service I didn't need. He was polite, friendly, and trustworthy, I highly recommend! We will do business again for any future computer related problems or purchases.