Hello Marty B.... I have searched QuickBooks for Marty B and there is no record of you having been a client at Spartan Training. So unless you are not being honest about your name here then you are mistaken about training at our Studio with either Vicki or myself...I had a similar situation with another person who posted a review and didin't use their name...It took me a year to find out who this person was and what I discovered was that this person had never been to our studio, had never met me or Vicki, yet he was posting this defamatory review which was a total lie...Believe it or not this person was a business owner himself and of all people to do something like was just beyond the bounds of forgiveness...Recently the courts have ruled in favor of the business owner in a $750,000 lawsuit: http://www.theregister.co.uk/2012/12/07/woman_sued_over_bad_yelp_review/ ....I am myself considering a lawsuit over the review... So as you can see i am taking all reviews serious and I am going to protect Spartan Training against these kind of reviews that have no basis of fact... In the 6 years that Spartan Training has been in business we have not had one negative review...Because we take care of our clients...in fact if you bothered to read the website you would see that Spartan Training offers a 100% money back guarantee if you are not satisfied with the training sessions. Spartan Training has no record of you training as one of our clients...I will eventually find out who you are through IP disclosure and when I do I will pursue legal action... The days of writing false reviews are coming to an end as the courts are now recognizing the facts. Your statement aboveI: "used our gym" nobody uses our gym...because everyone has a personal trainer...so what exactly do you mean by that statement? Also "pay much attention to your needs" what needs are you referring to? Moving on 'leaving all the time to answer the phone' leaving where the phone is right here in the studio...and I do not answer the phone when a client requires assistance... From my perspective if you have been a client of Spartan Training I think that you would already know that Vicki and I are accessible and open with all our clients and if there is a problem then you would discuss it directly with us and we would resolve any problem then and there. But this didn't happen and I have no record of any Marty let alone a Marty B ever with Spartan Training...So why are you posting this review?