FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are competitively priced and will offer discounts throughout the year. **We do offer 5% off to veterans, active military, front line workers and first responders. ***Ask about our LEVEL 5 STATUS membership program***
- What is your typical process for working with a new customer?
CONSULTATION Contact us to receive your Free roof inspection. We’ll truly listen to what your concerns or goals are for your roof and schedule an on-site visit to go over your project in detail. INSPECTION During our visit we perform a thorough evaluation of your roof and examine the roof’s integrity and take several photos to illustrate any areas of concern. QUOTE We will provide a FREE Roof quote on our initial visit. If additional information is needed, we will have a Quote provided to you within 12 hrs. INSTALLATION When you are ready to proceed, your Roof will be assigned to one of our highly qualified project managers who will guide you through the install process. WARRANTY The last step in our Level 5 process keeps on giving even after the work is completed. We stand behind our work 100% and we value you as a customer.
- What education and/or training do you have that relates to your work?
OSHA Certified TRI Certified Licensed Bonded Insured Leadership Program Customer Experience Program Emotional Intelligence Program