What advice would you give a customer looking to hire a provider in your area of work?
When looking for an IT professional, seek someone that has an open and business-minded approach. Humans are creatures of habit, and the tip of the habitual spear seems to be gilded with IT professionals. Make sure that your IT provider is not joined at the hip to certain vendors, merely because they are re sellers and get a generous margin on a product.
Make sure that your IT professional does not see all problems as being in need of technical solutions. Technology is merely a facilitator that can aid people in performing their jobs. All jobs are done by people, in some way. With that in mind, an IT professional is more likely to implement a solution that is long-lasting and not merely a band aid to mask a deeper personnel issue.