This is a new laptop, but it came with a slow, 5400 RPM 1 TB hard drive that just destroyed the performance of the computer. Using this computer felt like I was using a 10-year old computer, wait, wait, WAIT! The fix to this problem was to remove the slow 5400 RPM hard drive and install a new 256 GB SSD, while preserving the OS, drivers, and all of the "free programs" that Acer had so thoughtfully included. I like to selectively delete the crapware; some of it is actually useful. The service was unbelievably quick. Gordon called me within a minute of my posting a request for this service on the Thumbtack web site. Then, he immediately did the job, dropping whatever he was doing to take care of me! He only charged me $15 to install the drive and port the OS image to the new drive, and the job was done quickly, inexpensively, and professionally. I was stunned by the low price for the service as I would have expected to pay much more. I highly recommend Emerald Computers and especially Gordon!