I chose Gold 'N I, because they were closer to me. I'm very glad that I did. I wanted a custom designed gold chevron-shaped pendent with chain. The principal I dealt with, Harry, made the experience enjoyable. He was knowledgable, and pleasantly engaging. He tripled checked my design specs with me & gave me a fair price for the piece. The customer service was excellent and tested, as I gave him a chain spec that didn't work, when the gorgeous pendent was made. With NO FUSS Harry replaced the chain. His staff, Tony and Marine, were equally on the case. Marine helped me find my wife's Xmas present, while I was waiting for Harry to change out and refinish the chain. I would highly recommend Gold 'N I, highly - as a jeweler & artisan.