Jay responded to my call for salvation from network issues quickly and expertly, getting my computer and all networked devices online again! We're talking a computer, 2 tablets, a laptop, Airport Express, Sonos, Ooma telo, wireless printer and 3 TVs. Jay's attention to detail, problem solving skills, plus his kind and patient interface with us makes him everything you'd want in a tech professional. Call him. You won't be disappointed. Thank you, Jay!