Roman, did an excellent job fixing my initial and subsequent problems. He worked with me, explained options, and always asked me what did I want to do. I hired him to fix a leaking P-Trap. After fixing it, my kitchen sinks filled up. I tried Drano and it still didn't clear. The next day, he ran a snake from under the kitchen sink out to the main outlet and it still wouldn't clear. He came back the next day and using a longer snake from the main outlet to the city main, discovered a blockage and cleared it. This was all done without any charge! However, because of his work quality and wanting to see my issue resolved, I gifted him accordingly.