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Hired 26 times
3 years in business
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Jul - Dec
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Phone or Tablet Repair
Very friendly and professional. We were able to make an appointment quickly and Oscar only took a few minutes to repair my phone.Jul 30, 2018Verified
My parents' MAC was recently having issues and being across the state I was not able to help my parents via phone (they are not tech savvy at all). I had no idea who to contact so I quickly did a Google search and came across Fire Net Security and their technician Oscar. I am beyond pleased with the services provided by Oscar and this company. I reached out on a Saturday and I received a response that same day. They were able to service my parents' computer on Tuesday. After evaluation, further services were provided on Wednesday and finalized on Thursday. Oscar was able to service that computer at my parents' house and when needed, he took the desktop with him to finish at his own workspace. He was very flexible and answered all the questions that we had. He was able to fox the problems and return the computer to a workable condition. My parents were very pleased with his professionalism. What was BEST was that Oscar is bilingual and being that my parents only spoke Spanish, made the experience much more comfortable. In addition, Oscar communicated with me via email throughout the whole process to make sure I was updated and I knew what they were getting charged for and what would be done with the computer. Finally, the cost for this repair was very affordable. I was very happy! Everything was done quickly and efficiently. I will definitely be contacting this company again if my family, friends or I ever need any technology assistance again! Thank you Oscar and Fire Net Security!Jan 10, 2019VerifiedFire Net Security's reply
My pleasure, we always strive to leave things better than we found them. It's a Marine thing. We are happy if you are happy. Thank you.
Home Security and Alarms Install
As a professional I take pride in providing my customers excellent and extraordinary service and equally I expect that from those I hire to to work in my home. I always take efforts and time to find the right company and service person(s) that are committed to excellence. Oscar from Fire Net is definitely committed to excellence; he takes extreme pride in his work; passionate about his workmanship and ensuring that the customer is happy and satisfied. Oscar quickly responded to my inquiry; asked the right question; immediately gave us an estimate and his price was gave honest and affordable. He installed all our cameras in a timely manner; knowing how concern and important our home security was he made sure to place them all in the right places. We highly recommend Oscar with Fire Net for all your security needs.Apr 21, 2019VerifiedFire Net Security's reply
Thank you Grace for your review. We look forward to finishing up when you're ready. Happy Easter!
Firenetsecurity.com provided assistance with my home network setup, as well as updating my router. They were reliable, knowledgeable and friendly.Jul 10, 2018Fire Net Security's reply
Thanks for the feedback Patricia. We appreciate your business, it's always our pleasure to help out.
Network Support Services
Honest and knowledgeable. He will tell you the truth and this company won’t try to steal your money. He gave me great advice for free. Listen to him. Be weary of the rest . 5 stars . He went above and beyond. Thank you !Aug 29, 2019VerifiedFire Net Security's reply
Janice, thank you for your review. I hope you are able to resolve the issue with our advice.👍
- What should the customer know about your pricing (e.g., discounts, fees)?I have a great deal of experience in repair work, so my prices are based hourly and project based depending on the issue.
- What is your typical process for working with a new customer?Phone call, review goals and budget to find the most cost effective solution for our clients.
- What education and/or training do you have that relates to your work?I hold a ComTia A+, Server +, Network+, Secuirty+. Am an MCP, CEH and CHFI and CISSP. I am also a Six Sigma Green belt.