I had looked at 4 other cleaning services here on Thumbtack and 2 large "chain" services. I can only say great things about Karen Olsen.
She was the first service to respond almost immediately to my cleaning request on thumbtack. My travel schedule sometimes is a bit overwhelming so I was more than happy when Karen for our first 2 weeks was willing to work through emails with me. When we talked on the phone it was as if I were talking to a freind that I had known for years. Karen then came to my apartment, gave it her walk through and simply put my mind even more at ease, Truth be told, I first worried about having someone in my apartment alone while I wasn't there. Karen had a great way of putting my mind at ease and while going room to room together and her sharing what she would do cleaning wise were the same things that I would do when I cleaned.
We agreed to Karen doing "general" cleaning for me every second week for 4 hours. When I got home after Karen's first day at my apartment.............I was 100% satisfied with what she had done. EVERYTHING was cleaned to perfection and everyroom "smelled" great. Karen left me a note suggesting what she had done and again.......she surpassed all of my expectations. Leaving me the note when I know Karen could have just left without any communication, spoke volumes of her professionalism.
Bottom line, scale of 1 to 10 have to give Karen a 10.