House Cleaning

Find a house cleaner near Mission Viejo, CA

Find a house cleaner near Mission Viejo, CA

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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Are there ways to be safe if I hire a house cleaner when social distancing?

If you hire a house cleaner to clean the inside of your home, do not make physical contact. Stay at least 6 feet apart at all times, sanitize any surfaces after cleaning and wash your hands thoroughly. Exchange all payments digitally instead of with cash. When contacting a house cleaner, put a plan in place to ensure everyone's safety.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

Should I hire a move-out cleaning service or do it myself?

You may benefit from hiring a professional move-out cleaning service, depending on your budget, time frame and whether you will be getting a deposit back. Hiring a cleaning service takes the stress out of your move. But if you’ve had your house regularly deep-cleaned, or if your landlord will charge you for cleaning anyway, you can save costs by DIY-ing it.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

What are the different types of house cleaning services I can get?

There are several services offered by professional house cleaning companies, each suited for a different purpose. These services include:

  • Standard cleaning, which is a basic cleaning typically done on a weekly or monthly basis;
  • Deep cleaning, which is a detailed cleaning with more intensive work than a standard clean;
  • Move-in and move-out cleaning, which is a detailed service preparing a home for residents moving in or out;
  • Green house cleaning, which is a service that uses eco-friendly cleaning supplies and products. 

Aside from the type of cleaning services available, homeowners may also choose daily, weekly, monthly or one-time services.

How much should you tip maids or cleaning services?

Tipping between 15 and 20 percent is considered an appropriate tip for maids and house cleaners — just as it would with a barber, food delivery driver or taxi operator. During the holidays, you might want to consider tipping a bit more. 

It’s important to note that some housekeeping and maid services might include a tip within the service fee, which should be explained to you in the service contract. Talk to house cleaners in your area to find out what's included in their fees.

Reviews for Mission Viejo house cleaners
Arlene A.
House cleaners were friendly, professional, and cleaned all the nooks and crannies. Great job.
Clean ClubClean Club
Thumbtack Customer
House was generally clean but didn't smell clean. Will probably move onto another service.
Pleasant Home - voted BEST SERVICE of Southern OCPleasant Home - voted BEST SERVICE of Southern OC
Sherri A.
Clean the way a professional should, not the way people already lean their houses!
Pleasant Home - voted BEST SERVICE of Southern OCPleasant Home - voted BEST SERVICE of Southern OC
Kyle M.
Prime house cleaning did a great job on our move out deep clean, I would highly recommend them.
J Prime House cleaning CAJ Prime House cleaning CA
Dev M.
Bright House came on time and was very responsive in the process. They cleaned my bathroom and it was done extremely well. I will use Bright House in the future.
Bright HouseBright House
Aiko I.
The cleaning couple arrived on time and finished cleaning earlier than expected. I had a deep cleaning service for my 2bed 2bath. The house smells nice now.
J Prime House cleaning CAJ Prime House cleaning CA
Thumbtack Customer
Delica is very professional and always is respectful of our time by texting to inform us if she is not able to arrive at the agreed upon scheduled time. Delica and her team does a very good job cleaning our house to our satisfaction and is careful with delicate objects around the house. I highly recommend Jancel House Cleaning!
Jancel House CleaningJancel House Cleaning
Yasmin A.
Great experience, crew did a good job detail cleaning our whole house
You've Got Maids - South OCYou've Got Maids - South OC
Priscilla N.
Did a really nice job of house cleaning and the ladies were very kind and thorough. Will definitely use again! Daniel was very accommodating with scheduling our cleaning.
Dena K.
My first impression of the ladies who cleaned my house was amazing! I know how dirty my house was and how long it had been since a good cleaning. I am very pleased with them and have decided to have them come back on a regular basis. Thank you, Gigi!
Clean ClubClean Club
Austin G.
Very impressive. I ordered the deep clean from them and the ladies cleaned my house so well. Highly recommend them. Next time when I need the clean service again, I definitely will go for them. Good service!
Miranda E.
Hire to clean up a newly renovated house that we were putting on the market. They were responsive and did what they said they would. I would recommend and rehire them.
Brasilian Daiana CleaningBrasilian Daiana Cleaning
Phil M.
Sergio at Cleaning and Windows came to our home and we got one of the very best house cleanings ever. We have wood floors throughout our home and they were spectacular. Everything looked and smelled fresh. We are going to set up a regular cleaning with them. They are also very nice people as well. Fantastic job !
Eco junk HaulingEco junk Hauling
Laura A.
Just asked for oven and shower to be deep cleaned for my open house. I confess the shower terrazzo was a little funky. The woman was very nice. She did get the glass doors pretty clean but did not clean the faucets, or tiles. the stove top was cleaned but still had tougher scale visible and the oven was not touched. Two hours later, and $60 poorer and now I am back to cleaning them both myself.
Pleasant Home - voted BEST SERVICE of Southern OCPleasant Home - voted BEST SERVICE of Southern OC
Amy H.
My home is sparkling and beautiful after Daniella and her husband Rodrigo cleaned it. They were very efficient and paid attention to the details. Everything was in the same order (but cleaner!) when they left. You don't always get that with house cleaners--sometimes they move your stuff around and don't put it back the same. Not so with this couple! They were also super friendly. I was very happy with the price and service I received.
Nicole K.
The crew was very kind and did an incredible job cleaning the house. They moved the couches and vacuumed behind and underneath them. My oven was very stained and they made it look brand new!! I highly recommend Montebinco and will use them again.
Montebianco Cleaning ServicesMontebianco Cleaning Services
Catherine C.
I was urgently looking for the house cleaning to sale of property for my mother. He was very fast reponsed on my call and came to the porperty to provied an accurate price. I was very satisfied that he presented his professionalism, work quality and punctuality of his work. The property is in escrow now.
Eco junk HaulingEco junk Hauling
Thumbtack Customer
Nothing was done well. I would have been better served to hire dogs to lick my house clean. This was the worst cleaning service I ever received, and I have had some bad service in the past. The cleaners were late, went significantly over estimated cleaning time, banged and damaged the floor and furniture, and left many areas around the home unclean. The 1-star reviews on Yelp are much more accurate than the reviews on Thumbtack. I plan to contact Thumbtack so this company does not subject its terrible service on any other unsuspecting people in the future. Do not waste your time or money with this horrible company.
Pleasant Home - voted BEST SERVICE of Southern OCPleasant Home - voted BEST SERVICE of Southern OC
Amber M.
We are putting up our home for sale, and needed a full-home clean. Our professional real estate photos were the next day, and we have an open house a few days later and I needed the house to look perfect. I was lucky enough to find Karla on Thumbtack - and I have nothing but amazing things to say about her. She was friendly, energetic, and did a fantastic job of cleaning our home. I have mopped my floors dozens of times, but they have never looked as good as they did after Karla was done. She got water spots off our glass shower doors that I haven't been able to ever get completely off. Her work on the entire home was incredible, as she took so much care to ensure everything looked amazing. I highly recommend Karla to anyone looking for a fantastic home care contact. I will absolutely be hiring her again in our next home!
John's Home CareJohn's Home Care
Dena K.
I was not impressed. A team of 3 showed up and were at my home for less than 1 hour and 45 minutes. Every other service I've used has spent at least 4 hours in my home. The shelves above my desk were not dusted, the beds weren't made or were sloppy, they washed the few dishes in the sink and left them on the side to dry, rather than either put them away or put them in the dishwasher. The floors are sticky, I'm not sure what product was used, but I don't like the finish. Just noticed the bookshelf wasn't dusted either. Yes, my house was dirty when they arrived and now most of it "appears" clean, but it's not really. They did a good job on the shower and tub and bathrooms in general. I am not interested in using them again.
Jupiter Cleaning Services IncJupiter Cleaning Services Inc
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