FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is designed to be competitive, fair, and transparent, ensuring our customers know exactly what they’re paying for. Here are some key points customers should know about our pricing: 1. Custom Quotes: We provide customized quotes based on the size of the space, the type of cleaning (standard, deep, or move-out), and any special requests. We believe that no two jobs are the same, so we take time to assess your specific needs before giving a final price. 2. No Hidden Fees: We are upfront about our pricing, and there are no hidden or surprise fees. Everything is clearly outlined in our initial quote, so you’ll know exactly what to expect. 3. Discounts: We offer discounts for recurring services, such as weekly, bi-weekly, or monthly cleanings. Additionally, we may run seasonal promotions or offer discounts for first-time customers, referral programs, or large-scale jobs like move-out cleanings. 4. Additional Services: If you require additional services, such as appliance cleaning, window washing, or organizing, these may incur additional costs, but we always communicate this in advance so there are no surprises. 5. Flexible Pricing: We strive to accommodate a range of budgets by offering different cleaning packages, allowing customers to choose the service level that suits their needs best. Our goal is to provide value with every service, and we ensure that our pricing reflects the quality and thoroughness of our work.
- What is your typical process for working with a new customer?
At Maria’s Clean & Fresh, we make the process smooth, simple, and stress-free: 1. Initial Contact You send us a message with basic details — what type of cleaning you need, the size of the space, preferred date/time, and any special requests. 2. Free Estimate We provide a clear price estimate based on your needs. If more info is needed, we may ask for a few quick photos or a walk-through video. 3. Confirmation Once you approve the details, we schedule your appointment and assign a trusted cleaner (or team). 4. Arrival & Cleaning Our cleaner arrives on time, fully equipped with all necessary supplies. We complete the job thoroughly and efficiently — with attention to detail. 5. Follow-Up After the cleaning, we check in to make sure you’re happy with the service. Your satisfaction is our top priority.
- What education and/or training do you have that relates to your work?
At Maria’s Clean & Fresh, our team members are professionally trained in residential and commercial cleaning standards, including: • Proper use of cleaning products for different surfaces • Safe and effective sanitizing techniques • Deep cleaning and move-out preparation • Hotel-style cleaning for Airbnb and short-term rentals All cleaners receive onboarding and hands-on training, with a strong focus on: • Attention to detail • Time management • Respect for clients’ homes and privacy As the owner, Maria has years of experience managing teams and ensuring consistent high-quality results. We continuously stay up to date with best practices to deliver spotless, efficient, and reliable service every time.