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About
We are an IATA/IATAN accredited, BBB certified agency based in South Carolina. Our mission at K&L Travel and Tours is to bring professionalism, mentorship, and innovation to the travel industry by providing value and customer-driven services as market leaders. We strive to offer you a unique travel experience using technology and advanced tools to ensure our top standard services. K&L Travel and Tours is committed to the highest quality of its services delivered with passion, compassion, and dedication.
Our vision is to become the most successful and leading travel and tour company in establishing the best travel ecosystem by empowering, supporting, and educating our clients to provide mesmerizing travel experiences to the customers.
Overview
Hired 26 times
Background checked
2 employees
8 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Credit card, Google Pay, PayPal, Square cash app, Stripe, Venmo, and Zelle.
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Excellent 4.9
28 reviews
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96%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Meighan R.
May 9, 2021
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Hired on Thumbtack
I was looking for an all-inclusive vacation at a resort in about 3 months' time for my mom's birthday/Mother's Day. I sent the same email out to about 6-7 other travelagencies on Thumbtack requesting assistance with the surprise trip. I had a handful of non-negotiables and a few very vague items.
Kiana was the first to call and did so within 20 minutes. Fastest response time, by far. She took control of the conversation and did not give an opportunity for me to call her back. She did this all without being pushy or over-bearing. The entire conversation was natural and once I provided her with a bit more information and she completely understood what I was looking for, she sent proposals to my email/thumbtack messaging for me to review. I ended up choosing the one she said that I would love and then booked everything after the pricing and payments were explained. Everything was booked, confirmed, and sent to me within the 4 hours since our very first conversation.
Kiana was responsive, communicative, and retained the information that was provided. I have already shared her information to people I know who are in the market for a trip. I have ranted and raved, and it is well deserved. 10/10 would recommend K&L Travel and Tours and Kiana herself.
Details: Vacation • 4 - 7 days • 2 people • 51 years old or older • 21 - 30 years old • Booking accommodations • Booking travel • Destination has not yet been chosen • Air • Travel dates are not known yet • Remotely (phone or internet) • At the pro’s location
K&L Travel and Tours's reply
Meighan, you were awesome! Thank you and your mother for your kindness! We look forward to working with you again soon!
Travel Agency Services
Paul B.
May 17, 2021
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Hired on Thumbtack
Although we decided to cancel our travel plans, K&L worked with us to meet our needs as we were making considerations for travel. The firm was quick to reply and respond!
Details: Vacation • 1 - 3 days • 2 people • 31 - 50 years old • Booking travel • Booking accommodations • Destination has not yet been chosen • Air • Remotely (phone or internet)
K&L Travel and Tours's reply
We appreciate your kind word and we look forward to hearing about your travel plans for the future! Keep in touch!
Travel Agency Services
Angela B.
Nov 3, 2020
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Hired on Thumbtack
Kiana responded to my request right away, was helpful (and patient!) in answering all of my questions, and very quick to find flights. I am very satisfied with the level of care and customer service she provided. I would recommend her to anyone looking to travel.
Details: 1 person • 31 - 50 years old • Booking travel • Air • Travel dates are not known yet • Remotely (phone or internet)
K&L Travel and Tours's reply
We value patience and understand how booking and planning travel can be! We appreciate you and look forward to working with you soon!
Travel Agency Services
Darrell T.
Oct 20, 2020
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Hired on Thumbtack
K&L Travel is the best at what at finding what you ask for in traveling flights and and special request. The ladies are friendly kind sweet and caring tol you travel need. So thumbs up ....
Details: 4 - 7 days • 6 - 10 people • 51 years old or older • Booking travel • Booking accommodations • Planning excursions • Air • Remotely (phone or internet) • At the pro’s location
K&L Travel and Tours's reply
We appreciate you and enjoyed building lasting friendships with you and Ebony! Thank you for choosing us and can't wait for August!
Travel Agency Services
Teresa L.
Oct 29, 2020
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Hired on Thumbtack
My experience was great working with K&L. They responded to our needs and changes in a timely fashion and always answered all our questions. They made our trip planning easy and convenient. We will definitely be planning more trips with K&L.
Details: Honeymoon • 1 - 2 weeks • 2 people • 31 - 50 years old • Booking travel • Booking accommodations • Planning excursions • Destination has not yet been chosen • Air • Remotely (phone or internet)
K&L Travel and Tours's reply
Thank you Teresa for your kind words! We appreciate your patience and look forward to working with you again soon!
Travel Agency Services
Credentials
Background Check
Kiana Brown
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We provide our clients with a 100% hassle-free quote upon request. Our pricing is very competitive and caters to the needs and wants of the client.
Some services require a nonrefundable deposit of up to $100 depending on the level of the request. If hired, we apply the amount towards your reservation.
What is your typical process for working with a new customer?
We will introduce ourselves and find out exactly what the client wants. After the initial consultation, we will request more information via e-mail or telephone to get to know the customer more.
What education and/or training do you have that relates to your work?
We are an IATA/IATAN accredited agency since 2020. Addtionally, we are BBB-Accredited and TRUE Accredited. We also have CLIA accreditation. We participate in trainings from many vendors such as Sandals, Carnival, Club Med, and more.
