What should the customer know about your pricing (e.g., discounts, fees)?
It's not complicated at all! Parts, labor & tax. The only time we charge a service call is when the appliance is not worth repair or the customer does not want to repair it. The Service call charge, for an estimate, is $27.00 locally and $35.00 for cities further out. There is no service call charge when any repair is made. Then it's Parts, labor & tax. If no parts are needed, then it's just labor only. Labor depends on the job but my labor charges are the lowest I've seen---Much Lower!! If you call me and tell me the make & model # of your appliance and what your symtoms are, I'll tell you over the phone what it could be and the cost. Most companies wont do that. I've got nothing to hide. I know my prices are the best around. (Beware of companies that quote you a total price but don't break down the parts, labor & tax. You should know how much the part is costing you and how much labor they are charging you) If they say "it's $220.00 Total for the repair" then ask them how much the part is and how much the labor is??? If they won't tell you,.....show them the door!!!
How did you get started doing this type of work?
It was meant to be. I was 21 years old and my best friend at the time, Charlie, had moved back to his home town (Santa Clarita, CA) to start up an appliance repair business with his Dad. His Dad was a retired appliance technician, with 35 years experience, and he didn't like being retired. After a couple of years, they were expanding and asked me if I would be interested in learning a new trade. I packed up my stuff and moved to Santa Clarita !! Charlie's Dad (Chuck) ended up being a second father to me and taught me so much! Within a year I was able to do more calls in a day than Charlie.(That made Charlie mad!) Chuck would say to Charlie,"Why can't you be more like Bob !" Charlie would say "Slow Down Bob! You're making me look bad!" I wasn't trying to make Charlie look bad. I just loved what I was doing. I am forever grateful to Charlie and Chuck for giving me the opportunity. That was over 30 years ago. It changed my life!
What types of customers have you worked with?
Here in Palmdale and Lancaster, CA the most common appliance repairs would be: Whirlpool or Kenmore clothes dryer not heating, General Electric Refrigerator not cooling, Frigidaire Dishwasher not cleaning, Whirlpool or Kenmore Washing machine not spinning or leaking and Magic Chef Oven not heating.
However, don't think that the Whirlpool Washers & Dryers aren't good because we see them alot. The reason we see them a lot is because over 75% of the households own a Whirlpool or Kenmore. That's what's in MY laundry room. That's what I recommend. (Whirlpool that is. Kenmore is just the name Sears puts on their Whirlpool made machines. When people say they LOVE their Kenmore washer,...they're actually saying they LOVE their Whirlpool washer) BUT..... If you over-load them or don't maintain them,........ you'll need service soon!! Just call (661) 947-3428
You CAN think that the Frigidaire dishwasher isn't good because we see them alot. We see them alot because they can't clean dishes worth a darn! (I would have said damn but I don't think they would let me)
Describe a recent project you are fond of. How long did it take?
A few months back a customer called me and asked if I could fix Kenmore Front Load Washers. I said yes. He asked "Are you sure because 3 technicians from the company that sold me this couldn't"? I told him that if I couldn't, I wouldn't charge him a dime. I can't say who the BIG company was that sent out 3 technicians that couldn't fix their own product but it rhymes with "Beers". I had his problem solved in 20 minutes with no parts for $65.00 total. He was very happy and I'm his appliance repairman now. For the price that company charges for a service call, you'd think they would train those guys!!!
What advice would you give a customer looking to hire a provider in your area of work?
I wrote an article about this on "Wikihowto". It's entitled "How to choose the right appliance repair service in your area". It's important information about what to ask when trying to decide which company you should use. How to weed out the dis-honest companies from the honest ones. Just go to Google.com and type into the search box: "How to choose the right appliance repair service in your area" and hit "Search". The information in my article will help you to find a company in your area that you can trust.
What questions should customers think through before talking to professionals about their project?
That they can TRUST US! I'm an honest man and I taught my son to be the same way. Customers that have already called us for service, already know this. Customers that have been referred by their friends & co-workers, already know this. New customers who found us on the internet or phone book, don't know this yet. If you were ripped-off the last time you called out a company for an appliance repair,.........then you didn't call us !! Call us next time and you'll "already know this" too !! And then we'll be your appliance repair company that you turn to from now on !!
You can read what many of our customers have written about us by going to our "Customer Reviews" page at our website. BDappliance.com