This is my first review on Thumbtack, as I've decided to write about the experience I had in working with this company.
Hadn't working A/C since the summer of 2019 in my parent's house. Lived with 88-degree indoor temps and thought it was about time I had our system looked at. Wanted to get a zoned system in order to separate the upstairs cooling capabilities from downstairs. Also, needed our evaporator coil replaced as Vasiliy determined that it was causing the leak in our HVAC system. Initially worked with another company and was told that zoning would be way too difficult due to my ductwork. Said that the project would be too expensive to be worth it. They suggested I just install a smart thermostat and have the accessory sensor act as a "zone". Got a second opinion, so I hopped on Thumbtack, found Vasiliy AC, and I was scheduled for the next day appointment. After Vasiliy came by and confirmed the evap coil had a leak, I told him about how I was told that zoning would be too difficult and that I was just considering having a smart thermostat installed. He explained that I'd be cheating the thermostat as it'll never be a true "zone" since the A/C would still run at full capacity to cool down the entire house, which sort of defeats the purpose. He also said that he'd be able to get my house zoned, no problem. His knowledge and confidence convinced me that this was the company I wanted to work with. I got their numbers, which looked more than fair for this market, and I was soon scheduled for the job. Vasiliy, Alex, and Nick stopped by on a Wednesday morning to begin work on replacing my evap coil/installing the zoned-system. They worked the next day as well as it was anticipated to take a couple of days.
A/C finally working well now along with the zones allowing me better control over cooling.
Throughout the entirety of the project, I was able to consistently communicate with Vasiliy by phone or email. This was very important to me as the previous company I worked with would take a week or so to send a reply. I was also able to have my questions answered by the techs every step of the way.
I'm sure people are usually a bit hesitant when deciding to work with service companies as they might be afraid of the hard sell or whatever. Never got that feeling with this company. They put in honest work, and Vasiliy conducts his company with integrity.
It's service done-right at Vasiliy AC.
I'm happy with the work the guys did. And Vasiliy AC will definitely be my go-to for any future HVAC needs.See more