What should the customer know about your pricing (e.g., discounts, fees)?
All of our pricing is displayed on our web site.
What is your typical process for working with a new customer?
A consultation at the their home or office to give design advice. If more work is required than we are brought onto the project on a flat design package, or on an hourly rate.
What education and/or training do you have that relates to your work?
Twice a year I attend the Furniture Market in Las Vegas, Nevada, and every other year I attend the biggest trade show for designers, High Point, North Carolina. In addition to that, we are continually attending new training seminars and supplier presentations.
How did you get started doing this type of work?
I've been in the design industry since 1985 and began in Orange County and then moved to San Diego in 2009.
What types of customers have you worked with?
We work on all levels of interior design from the house that just needs a 'face lift' to the house that start from the ground up.
Describe a recent project you are fond of. How long did it take?
We are presently working on five projects. They range from a simple 'refresh' in a Scripps Ranch home, all they way onto a complete remodel in Rancho Santa Fe. The Scripps Ranch was just begun this week, while we've been working on the Rancho house since October.
What advice would you give a customer looking to hire a provider in your area of work?
Do you feel like you can "talk" to the designer you are interviewing? Will they provide you with a room that feels your dreams, and not theirs? Can they guarantee that they will be able to provide you with the room within the financial parameters that you've given them?
What questions should customers think through before talking to professionals about their project?
Budget. What they want to keep and want can go. Timeline. Special needs (storage, kids, help for the elderly, etc). Investment pieces or pieces that will be changed frequently.