I hired Attic Cat based on their good online reviews, however I had a bad experience with the workers.
- We had a rat issue in the attic. I specifically told the estimator that I want to make sure that all of the rat droppings & rat contaminated particles from the attic get cleaned up and not get into my living space, as I'm pregnant and need to be very safe. I can't believe that the workers left a ton of vacuumed up rat contaminated dust/trash in my front yard! When my dad noticed it and talked to the workers, they promised to clean it up, however later they just hosed it down with water, which made it impossible to remove!
- We had a disagreement with the workers about the scope of work around 1pm (we had paid for the rat proofing of the whole house and complete insulation replacement for the whole attic). The workers at the house wanted to check with the lead worker although we showed him the contract. The lead worker left around 11:30 (he said that he was going on a lunch break) and didn't come back until 3pm when the two workers in the house finished everything else. As soon as he came back he wanted us to pay him and leave and he refused to remove the rat contaminated insulation in the garage. We eventually called the estimator and got them to finish the work.
- The workers's behavior was very unprofessional. They didn't communicate well. They took down a furnace panel from the attic without telling us, and we found it laying in the backyard and didn't know what happened. They also turned off the furnace without telling us and they didn't turn it back on!!! We found out a week later when we couldn't turn on the heater and it took us a few hours to figure out why. On the day of the work they just entered the house through the unlocked front door. We suddenly saw a few workers working in the house and had to ask them "who are you?? " Yes we left the front door unlocked as we are anticipating them to come, but it didn't mean that they can just enter and start working without confirming with/notifying the owner first! I understand that the workers don't speak much English, which could be a reason why some of those things happened, but they still should have communicated with us somehow.
I complained to the estimator on that day, who was very polite and promised to contact the owner of Attic Cat and get back to me, but he never did. Later I called the office to spoke to a lady, who was very apologetic and also promised to contact the owner and get to me and "make it right", but she never got back to me either.