It’s free with no obligation to hire
Hired 1 time
10 years in business
(Pacific Time Zone)
10:00 a.m. to 2:00 p.m.
Mon - Fri
9:00 a.m. to 7:00 p.m.
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The reason I gave a one star is because these guys have a 20k minimum for any job but they don’t tell you that while messaging you to do a consult. My project was not going to be 20k any pro would have known that based on my description but these guys wasted my time by messaging me and setting up time to talk to me. 10 seconds into the call they me that. Then when I left a review they have harassed me asking why. Learn to screen the projects you engage on better.Sep 25, 2019VerifiedPure Remodeling Inc's reply
Dear Ms. Bhuvana, Thank you for taking the time to share your concerns and it was a pleasure speaking with you although it seems as if we may have been misunderstood. This is certainly a very unfortunate feedback to receive especially since when discussing, our intention was to give you the best cost effective and convenient option. Our main priority has always been our client satisfaction and that is why we have never received nothing but positive feedback throughout the years. We like to be transparent and honest rather than pushing clients to spend money in situations where it may not be convenient for both parties. At no point did we mean to waste your time, a consultation is always needed and often preferred in order to be able to provide you with specific details. We don't like to make any assumption and take every inquiry seriously and that Is why we took the time to call you, share all details and attempt to assist you as we would do for all our valued clients. I am saddened to hear that you have felt '' harassed '' or bothered in any way but we only contacted you to attempt to understand what the issue is and try to see how could we further assist you as well as offer eventually more clear explanation in order to avoid any additional miscommunication, since at first the review rating was posted without any text. We value every existing and potential client feedback and comments and we do not disregard any inquiry. If a client is not satisfied, which we are not accustomed to, of course we would reach out and extend further assistance. Again, thank you for sharing and although we do understand that you do not wish to be contacted further, please know that we will always make ourselves available to you and will gladly assist with any questions you may have. Best, Pure Remodeling Team
License Type: B - General Building Contractor (CA)