Rivera & Associates Private Investigators
About this pro
Understanding and informative with service, cost, and information from the start. Provided follow ups and communication is very good.Apr 26, 2018
This was my first time having to have someone served and Roberto answered my questions and provided information that will equip me going into this court case. I so appreciate how quickly he responded and got the job done. I am just blown away by his service. I recommend his company wholeheartedly!!!Feb 8, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Typically my estimates would be a minimum of a certain amount of hours for the assignment requested, depending on the method of payment and terms of payment. I will draft a contract and request a retainer to start. Additional hours are available through further negotiation again depending on method of payment and amount of hours.
- What is your typical process for working with a new customer?I initiate conversation with clients via telephone or email. I ask them to make their detailed request, some of the subject's and case information and provide a budget they are working with. I can usually then review the information, ask specific questions and then provide a more detailed and educated quote for the specific services they are requesting.
- What education and/or training do you have that relates to your work?I am a graduate of Saint Francis High School and hold a Bachelors Degree in Criminal Justice Administration, with a concentration in Law Enforcement and a Minor in Sociology, from California State University. I have also completed subsequent graduate work in Criminology at San Jose State University.