What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the number of employees and pay cycle. Additional services such as timekeeping are extra and are based on the type of time clock needed and number of employees. Pay as you go workers comp and other financial services are quoted on a per company basis.
How did you get started doing this type of work?
I was referred to my company by a friend who knew the owner. I worked for a large company calling on Fortune 500 companies prior coming to PBS and I wanted to work for a company that cared about its employees and clients.
What types of customers have you worked with?
Since a lot of our customers have less than 50 employees, we mainly handle payroll and timekeeping for them. We do have expanded service offerings for clients who need additional services and integration.
What advice would you give a customer looking to hire a provider in your area of work?
I would advise that customers don't just go with someone that offers the cheapest price, because that most likely means their level of customer service will not be very good.
What questions should customers think through before talking to professionals about their project?
That I am not just another salesperson. I don't have a quota, therefore, I can put my clients interests before my own.