"The house was completely torn apart – we had NO kitchen (no sink, no cabinets, no refrigerator…because they broke it, no working electrical), NO kitchen, our electrical was live, exposed (and later we found out, not up to code and dangerous), the walls were only half painted, access holes in walls never patched, the list goes on…$50,000 worth. We only had one week left in temporary housing, one income, and had spent ALL of our disposable income.
Our realtor called in a favor and sent Jay to our home the week before we had to move in. He assessed the situation and immediately took control – which is exactly what I needed! He got me out of panic mode and into solution mode. I could write a dissertation on all the wonderful things Jay did to help my family but (for your sake) here are the highlights…
From day one, Jay always did what he said he would do. Because of the situation we were in and the discovery process we had to go through to identify all the issues the subcontractors created – there were ample opportunities for Jay to take advantage of us or gouge us on repair cost. But he NEVER once did. In fact, Jay never charged us one penny for his time. He knew the situation we were in and made the compassionate decision to help us (us - who he had never met before), instead of marking up the repairs and profiting from the work he was arranging and supervising, he simply pass on the repair bills directly from his incredible crews. So that I am clear, this wasn’t a three-day job, the kitchen alone took MONTHS and Jay was at my house EVERY night (yes, I said night because he and his crew were there after hours – some until 9 or 10 PM). He never once complained, never made me feel like I was less important than other clients, and honestly, treated us like family.
Jay will forever be our family hero, trusted advisor, and friend. He is an incredible person with the highest level of integrity and – oh yeah – his work product is THE BEST! Literally – the work is incredible. Though the work that Jay did on our home is incredible, it was his decision to BE an incredible person and help a stranger in need that has changed our hearts and lives. He chose to be honest, hardworking, compassionate, and treat us like family without any personal gain (I am crying just recalling how wonderful he was and how well he took care of us). My words will never do Jay justice, but hopefully he knows just how grateful we are and will always be.
And that is why we will NEVER use another contractor"