We just moved and had a lot of random unwanted furniture, old renovation supplies, and some lawn furniture we needed taken from our basement. The guys were a little late, due to truck troubles, but very aplogeic and kind! They got right to work and as the website says, I literally just pointed and they took it! He told me the price upfront... I guess they charge by "refrigerator size" loads, for the amount of stuff I had I was happy with the price- just to see the stuff gone! Hopefully I won't need to get rid of that much stuff again- but if I do I would use them again.