I recently had the pleasure of using Mr. Tom Van Nessâs piano tuning and repair services on my grandparentâs old upright piano. I cannot say enough good things about the experience; 5 gold star gold rating and Iâd sing his praises from the rooftops if I could sing. I did a lot of research prior to selecting a professional for tuning and repairing the piano as Iâm a little leery of strangers and what you can find on the internet. I got a good vibe from what he had to say on his website and the reviews I read and Iâm glad I trusted my instincts. He responded immediately to emails, provided me with the courtesy of a confirmation phone call and arrived promptly at our scheduled appointment time.
He arrived prepared and immediately put me at ease with his professionalism and unassuming demeanor. Many piano tuners have and air of arrogance, but not Tom, he effortlessly and seamlessly dismantled the piano all the while thoroughly answering my barrage of annoying questions with patience and aplomb. Heâs like the type of person that you want at Thanksgiving because heâs led such an interesting life and was such a gentleman to my grandmother and to me, it was reminiscent of old school manners. He was efficient and yet paid so much attention to detail; providing the perfect balance of being personal yet proficient. He obviously takes pride in his work and I guarantee you wonât be disappointed with his services.
He gave me an estimate upfront after taking a look at the piano and was more than reasonable with the price and after spending a very long time fine tuning and repairing the piano still didnât charge me a penny more than most other professionals would have. I feel like he gave me a budget price for first class luxury service. In a world where everyone relies on technology and interpersonal skills are lacking, Tom provides the rare benefit of tuning by ear and his years of experience to provide the best service. Like a classic piano, or beautiful brownstone, they just donât make people like that anymore. And for the record he didnât coerce me into saying any nice things about him, heâs too much of a gentleman to even think of something like that, I was just genuinely so impressed with him and his work that I felt deeply compelled to write this recommendation.
Anyway, the piano sounds beautiful, better than I ever remember it sounding; understanding what he was given to work with and the amazing price I paid for his services, he may be part magician. He has true heart and genuine talent and is all around a wonderful person and you would be lucky to have him work on your piano. I will definitely be using his services again soon and wouldnât even fathom looking elsewhere because there is no one better in my opinion.