- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on the job and your specific needs and requirements, with a starting range of $50 to $90 depending on the type of work and whether it will be onsite or remote. You will be provided a detailed estimate before any work begins. I offer a 15% discount for seniors, veterans and active duty military (with valid ID). Estimates will include labor and materials costs. I do not mark up materials - they are provided at cost, and I can provide you a detailed breakdown of all costs of service. I will also offer you the option to obtain material or parts on your own, provided you let me know up front so I can confirm that they will work for the job.
- What is your typical process for working with a new customer?
I provide free consultations to evaluate your requirements followed by a detailed estimate. We'll discuss the details of the services you require - don't worry if you're not sure, we'll figure that out - and then I'll let you know in detail what solution I propose, the price, when I can complete the work and how long it will take. For advanced projects, a detailed scope of work is also provided.
- What education and/or training do you have that relates to your work?
I have over 25 years in IT consulting and engineering including hardware, software, home networking, technology training, business technology and strategic technical solutions. I have learned my trade through formal education, years of of work experience, and my desire to continually teach myself new skills.