Credentials

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?
  Straightforward pricing: You only pay for the time your move requires, with no surprises (Moves with trucks have a one-time base fee plus the hourly rate). For moves with trucks there is a 2 hour minimum. For labor-only moving help there is a 1 hour minimum.
• What is your typical process for working with a new customer?
  1) Build your moving plan and schedule online in minutes: Once you reserve online or over the phone, we’ll match you with the most qualified team for the job. Should your situation change, you have the option to reschedule for no charge up to two full days before your move. 2) Receive guidance that will help you get ready: Soon after your move is confirmed, you will receive an e-mail containing tips and information that will help your move go as safely and efficiently as possible. 3) Meet your bellhops: On the night before your move, you will receive an e-mail that includes a photograph of each bellhop so that you’re greeted by familiar faces the next day. 4) Relax while your bellhops carry out the job: Your lead bellhop will get in touch on the day of your move to let you know they’re on their way. Once your team arrives, they’ll conduct a brief walk-through, take note of any special instructions you may have, and then get to work. 5) Review and pay for your move in one simple step: When the move is complete, you will receive an e-mail to confirm your service and leave a review. You'll also have the opportunity to tip your bellhops without needing cash on hand.
• What education and/or training do you have that relates to your work?
  Bellhops know how to read a room. Sure, strength is important. But it takes more than just strength to be a great mover. It takes experience and a great attitude. Prior to joining our platform, every bellhop undergoes a background check and a thorough interview process to ensure they: 1) Approach life with optimism and enthusiasm. 2) Show deep care for others by putting them first. 3) Work well with the team. 4) Constantly identify opportunities to improve and serve. 5) Get things done the right way even when it’s the hard way. 6) Complete the task at hand, at the highest level.