- What should the customer know about your pricing (e.g., discounts, fees)?
Price goes by miles from pick up to delivery. Stairs and corners or cranes are taken into consideration. We give you a flat rate, no hidden fees. For example if we you quote you at 225$ then that is how much you pay. Not 230$ or 250$. 225$
- What is your typical process for working with a new customer?
They usually call me. I get the information from them. I also have them email my the information. Where my wife gets the email writes out your paper work. She will call you or I will to confirm the details. We get you a day and a two hour time window (in case of traffic) we call you 30 mins to an hour before we arrive. Every thing we do is to ensure that the customer is satisfied and happy.
- What education and/or training do you have that relates to your work?
I have been doing this for years. My family and I have a combined 30 years experience. I treat everyone's piano as if it were my own.