Armored Impact Windows & Doors

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Introduction

I am a licensed contractor who has been in business over 20+ years. I am passionate about making sure we protect not only your home, but also your family. We focus on quality and customer service to make sure we continue to strive to be the best. Our products are Miami Dade approved to sustain high velocity winds and wind pressures up to 157+ mph wind speed (CAT 5 hurricanes). With a team of skilled and experienced installers, we are committed to delivering exceptional customer service from start to finish. We're a local family business, Veteran owned, and we believe in treating our customers fairly and authentically but also our employees and a positive work culture to keep a strong team.

Overview

Hired 10 times

Serves Boca Raton, FL

Background checked

License verified

10 employees

19 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.

Social media

Facebook, Instagram

Specialties

Door opening type

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Reviews

Great 4.8

39 reviews

5

95%

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5%

Read reviews that mention:

Past Customer

Mar 29, 2021

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From Google

Armored Impact Windows & Doors's reply

Past Customer

Mar 24, 2021

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From Google

Armored was a pleasure to work with. After shopping many companies, they came in with the best price, best product and fastest install. Leo and his team were professional, extremely responsive and delivered on exactly what was promised. They take the time to make sure you get exactly what you are looking for, without making you feel pressured to buy more than you need. If you need windows or doors these are your guys!!

Armored Impact Windows & Doors's reply

Thank you Tim. We appreciate you allowing us to serve you.

JD M.

Jul 9, 2024

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Hired on Thumbtack

**Beware of Armored Impact Windows and Doors** Hiring Armored Impact Windows and Doors has been the biggest mistake I've made as a homeowner. In April 2022, I contracted them for impact windows and doors, including a wall of sliding glass doors that go floor to ceiling, but what followed was a nightmare of delays, lack of communication, mismeasured installations, unskilled workers, and damage to my home. Despite thorough vetting, they have proved to be deceitful and incompetent. The Operations Manager, Matt, ignored my calls and emails, then dismissed my concerns by accusing me of “disrespecting their expertise.” From the start, Armored Impact Windows and Doors fed me empty promises. They assured me that all work would be completed by mid-July 2022 at the latest. Instead, the installation didn’t even begin until the end of August 2022. The workers, who barely spoke English and were clearly unskilled, left sloppy caulking on walls and windows, used 4x4s to fill mismeasured spaces, and left ledges designed to terminate at a wall unsupported. After retaining an attorney, a forensic inspection revealed that the issues extended beyond cosmetic flaws. The incomplete installation included clear code violations, structural issues, and water damage, which led to mold growth. Additionally, as large gaps were left around doors and windows, critters (geckos), have been freely able to come and go at their leisure. Under Florida law, a 558 notice must be filed. They ignored it. Armored Impact Windows and Doors have ignored every request for their insurance information and ignored five different requests for mediation, leaving me no choice but to file a lawsuit. The company has employed every legal tactic to delay and drain resources. Opposing counsel even stated, “We are going to financially destroy your client.” My home is still not put back together (present day July 2024), and their latest stunt is requesting a hearing to now add the third-party company to which they subcontracted the job. Keep in mind, their website claims they do not subcontract. Additionally, we were told the job would be handled by their in-house employees who have extensive experience. Matt even told us we had their “A Team.” I have spent significant money on legal fees, and my home remains damaged and incomplete. Over the past nearly two years, I have been embroiled in a frustrating legal battle as they have leveraged every tactic to financially exhaust me. Thus far, legal fees have exceeded $50k, with no end in sight. During discovery, it was uncovered that Matt, the Operations Manager, wrote an email to the Permit Offices, fabricating a narrative to cover up their own failings. Additionally, Matt blatantly lied, attempting to implicate my father as doing unpermitted work. Matt took images of my father, who, at the workers’ request, was helping to widen a door opening to accommodate a doorway sidelight that was part of the original order. The workers drew the lines and asked my father to use his tools to make the appropriate cuts, as it appeared they did not have the appropriate tools. Additionally, during legal discovery, it was discovered that my job was subcontracted to a third-party company that does not hold GC licensing. I was initially reassured by Armored Impact Windows and Doors that all installers were in-house employees with years of expert experience and that the owner of the company, Leo Rivas, who is a GC, would personally oversee the project. My home is still not put back together, and I continue to fight an uphill battle. This ordeal has cost me not only money but also peace of mind and trust in the construction industry. Armored Impact Windows and Doors have demonstrated that they cannot be trusted to deliver quality work or to honor their commitments. Save yourself the nightmare and avoid this company at all costs.

Details: Fixed / picture (does not open) • Sliding (slides sideways) • Residential

Window Installation

Past Customer

May 26, 2020

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From Google

I called Leo (referred by a friend) and he responded right away. Set up an appointment and he showed up on time. Detailed estimate received right away. Pricing and time frame were very reasonable. Gave Armored Impact the job. All dealings ie, forms, approvals, permits and inspections for condo association and the county were handled seamlessly by Leo and his staff and crew. What I liked best was, Leo said what he was going to do do and he and his guys did above and beyond what he said would be done. Leo is a great communicator informing you all along the way and stays in touch with his guys through the day to monitor your job's progress. His people are very professional, capable, neat and clean and very respectful of your property. They show up on time and give you a good day's worth of work.Leo has a heart and a brain and uses both very generously. When the factory screwed up on dimensions of a very large irregularly shaped triple pain window, Leo figured out a solution at no additional cost to me and saved the eight weeks time it wold have taken for the factory to supply the correct window. I know it cost him extra but he was a man of his word and did not try to nickel and dime me. Go with Armored Impact Windows and Doors. You'll not only get great windows and doors, you'll also get Leo. That's worth a lot.

Armored Impact Windows & Doors's reply

Thank you. Please do not hesitate to refer us to your family and friends.

Past Customer

May 17, 2020

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From Google

Great quality products and customer service! Leo was very thorough, transparent and thorough with the entire impact windows installation process. He was also well-versed on how to quickly get HOA approval and city permit. I didn't have to worry about a thing. Would definitely use them again!

Armored Impact Windows & Doors's reply

Thank you. Please do not hesitate to refer us to your family and friends.

Credentials

License

License Type: Certified General Contractor (FL)

License verified on 9/4/2024

Background Check

Leonardo Rivas

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We will match and lower any competitors estimate! With 100% financing and no money down, you can start your home improvement project right away! PACE financing is based on your ability to pay, NOT on your credit score. • Ygrene PACE Financing: Offers many benefits that aren’t available with traditional financing, and you can get approved in 30 minutes or less. • Home Run Financing: Is the only financing provider in the residential sector offering both PACE and unsecured personal loans for home improvement projects, making us a one-stop for homeowner and contractors.
What is your typical process for working with a new customer?
We speak with you on the phone to understand you and the project for your home. Once we set up an appointment, our professional consultants/estimators will meet you at the property. We take measurements and go over with you the different products we offer. We have the shortest lead time for our windows and doors!
What education and/or training do you have that relates to your work?
We are a fully licensed General Contractor and highly trained and skilled installers. The team specializes in the installation of Impact windows, doors & garage doors to withstand Category 5 Hurricane winds. Our team members are uniformed, polite, clean & courteous.

Armored Impact Windows & Doors

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