- What should the customer know about your pricing (e.g., discounts, fees)?
For most jobs, I provide an initial assessment for $75, which involves an analysis of your situation and an estimate for the cost of the job. (If it's something quick I'm sometimes able to resolve the issue during the assessment.) If you choose to have me perform the work, I credit the assessment fee back to you.
- What is your typical process for working with a new customer?
Every situation is unique so I speak with each customer (via text and/or phone) to go over the specifics. Then, I go to the customer and provide on-site service. I also offer contactless pick-up and drop-off service.
- What education and/or training do you have that relates to your work?
I have been working in the IT industry for 20 years and have an educational background in Computer Science. Before my education and professional experience, I was self-taught and have been using computers from a very young age.