I dropped my external hard drive and as expected it quit working. Within 10 minutes of delivering the drive to Bob, he contacted me providing his initial findings. Even though we sent it a highly recommended data retrieving company, the service he provided during this time was spectacular. While we waited for the outcome, Bob asked for my SD cards that held my images. Even though my SD cards had been used over multiple times, he was able to retrieve over 1,000 images. Bob followed up with text messages and phone calls. Friendly, competent, fair, courteous and professional. I am a very happy customer and will come to Bob for all my computer needs going forward. Thank you.