The bed bugs, in our house, were terrorizing a few members of my household. After discovering the source of the itches and sores, I immediately began a search for terminator of bed bugs.
Robert, from RamKil, was the first to respond to my project request and the 3rd or 4th exterminator I spoke to. He gave me a quote that was on par with the larger companies, like Orkin and Truly Nolen. Dealing with him, however, was a far more pleasant experience. After reading his reply to my request, I decided to call him. He answered the phone himself, not a computer. He was very pleasant and professional during the call. He allowed me to explain the situation, asked a few questions to clarify some of the information I'd given him, and then explained a little more about the bugs themselves, and how the process would work once I decided to move forward with the extermination (and I intended to waste no time).
Once I told the same thing to my sister, we decided to choose Robert for our pest control needs. I called him back and we were able to schedule an appointment and he emailed me a prep sheet of things I needed to do to make it easier, faster and more effective when he treated. I did get the impression that he is very busy, however, and that I was fortunate enough to be in the right location, with the right problem, at the right time (he really did seem to enjoy himself, and was quite enthusiastic about killing bed bugs and restoring peace to their victims).
When he arrived for our first treatment, he was very polite, friendly and professional. He explained everything, went a little more into detail about bed bugs and their life cycles, and why it was almost impossible to get rid of them by yourself. I decided he was most definitely right after hearing his report afterwards, and hearing all the places he found them that we never even thought to look. Hire a professional if you are being attacked by these things. We left, he did his thing and called when he was done. He explained what he found and clarified some questions I had about returning to the house.
I would definitely hire him again. I was extremely impressed by Robert. The fact that he loved killing those things made the experience that much better. In fact, his enthusiasm reminded me much of a hobbiest and their attention to detail, making me that much more confident in his effectiveness killing them all.