What do you love about your job?
We have a company tag line that says, "Our world class service will exceed your expectations", and I love the fact that we get to do that every day when we interact with owners and tenants. We love the fact that although we work for the owners, the tenants’ positive feedback with our response time to their repair requests makes them happy to continue living in the rental. A happy tenant keeps our turnover low, and most times we only lose tenants because they are buying their own homes, not because they are dissatisfied with the rental. Finding reliable contractors with reasonable prices and quality work is something we have worked hard to achieve. We understand that by taking care of small problems early on, we save our owners money over time.
What or who inspired you to start your own business?
In the South Florida real estate market, we saw an influx of investors from all over the world who were purchasing multiple investment properties. They needed assistance with making renovations, finding tenants and collecting rents. They often asked our real estate agents for a referral of a property manager. It was initially done as a favor until they could find a company to take over. Then we decided that we could handle the tasks after the acquisition of the software programs, enabling us to handle large numbers of clients accounting and information management. The appreciation of the owners made us realize how valuable the service was to people who would spend large amounts of time and money to do this work themselves.