About this pro
19 years in business
6 hires on Thumbtack
Personalized service. Spent a good amount of time on the phone with me to make sure I understood what he offered. Met me at a location convenient to me to pick up our computer. Called and texted me as he worked on our computer so we knew what was going on. Dropped off the computer at our home and was there while we plugged it in and booted it up and made sure that the computer worked for us and that we knew what he'd done to help us. His fee was extremely reasonable and he accepts payment in several ways so it's convenient for us -- we opted for PayPal. He's a very pleasant person. Not only do we have a new computer repairman, we now have a new friend.Nov 27, 2016VerifiedMicah B.'s reply
Awww. That is the nicest thing you could have said. You guys are really awesome I'm really glad we got connected. .Thanks!
My hard drive was corrupted, he was able to pull the data from my old hard drive installed on a new hard drive and put it back in my computer. The service was very prompt, he was able to get to it within hours. Very professional and efficient.Nov 20, 2016Verified
- What should the customer know about your pricing (e.g., discounts, fees)?I offer an hourly rate depending on the type of work that is needed.
- What is your typical process for working with a new customer?I believe that making a personal connection is vital to developing a mutually trusting relationship. Sometimes we are able to connect with a phone call. But, nothing replaces face to face conversation. By the nature of the job, consumers and businesses must trust their tech with access to private information - passwords, etc. It is my job to earn that trust and give my customers a sense of ease that I will protect their privacy as if it were my own. During the first working meeting, I like to get a feel for the client's level of technical knowledge and comfort level, and I will always communicate with them with respect to that level of comfort. I will then ask a series of questions so that I can understand exactly what the client's objectives are. I recommend that my client be present if possible during our work sessions and I encourage questions as we go forward. As we move through our work, I believe it is critical to keep documentation for all account settings, passwords, network configurations and the like and I help the client store that information in an easy to access and secure location for future reference. I make a living with technical work, but my career is made by the relationships I develop with my clients!
- What education and/or training do you have that relates to your work?Every day! Technology changes on a daily basis and it is my job (and my pleasure) to keep up with the latest. Anyone who tells you they are an expert on all things tech isn't telling the truth. I learn something new every day!