FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I am committed to providing affordable and accessible services to all of my clients. My pricing is negotiable and I am willing to work with you to find a solution that fits your budget while ensuring professional, high-quality work. In addition, I offer a discount program to help make my services even more accessible. If you are interested in learning more about this program, please don't hesitate to ask me during our consultation.
- What is your typical process for working with a new customer?
As a professional in the tech support industry, my philosophy revolves around understanding and nurturing relationships with my clients. I approach each customer interaction with the mindset of building a strong, positive relationship that is based on trust and communication. In my experience working with both new and returning customers, I prioritize their needs and work to understand their unique situations and challenges. This allows me to provide tailored and effective solutions that meet their specific requirements. I also recognize that working with new customers can be a delicate process, as they may be unfamiliar with the technical jargon and complexities of the industry. That's why I take the time to listen to their concerns and questions, providing clear and concise explanations to ensure they feel comfortable and informed throughout the process. Ultimately, my goal is to create a supportive and collaborative environment that fosters growth and learning for both myself and my clients
- What education and/or training do you have that relates to your work?
Throughout my career, I have provided technical support for a diverse range of clients, including healthcare professionals as an Onsite Support Technician at Northern Light Healthcare in Pittsfield, ME and as an Onsite Technical Support Analyst at Cape Cod Healthcare in Hyannis, MA. In addition to providing software, hardware, client/server, and networking technical support, I have assisted with integrating Epic software and conducted customer education workshops. As a Help Desk Technician at Savant in Hyannis, MA, I provided troubleshooting support for home automation equipment and configured desktops according to specifications using active directories and Terminal to update components via command line. At T-Mobile in Mashpee, MA, I worked as a Retail Associate, where I provided rate plan consultations, technical assistance, and customer service. As a Technician at Mac Express in Hyannis, MA, I provided software, hardware, client/server, and networking technical support and diagnosed, troubleshooted, and resolved client issues. As the CEO of Tech-Menders in Marstons Mills, MA, I owned and operated an IT support company, where I provided software, hardware, client/server, and networking technical support to a variety of clients. I was responsible for directing all organizational operations and policies to maximize productivity and returns. Finally, as a Lighting and Sound Technician at LD Systems in Houston, TX, I set up DMX, XLR, and SOCO cables and operated power distros for live performances.