FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Cleaning Star, our pricing is transparent with no hidden fees. We offer competitive rates based on your space and services needed, along with discounts for recurring bookings. Get a free estimate today!
- What is your typical process for working with a new customer?
1. Initial contact: The customer reaches out via phone, email, or website inquiry. 2. Assessment: Understanding the customer's cleaning needs, preferences, and any specific requirements. 3. Proposal: Providing a tailored cleaning plan, including frequency, services, and pricing. 4. Agreement: Negotiating terms, and scheduling the first cleaning. 5. Execution: Conducting the initial cleaning according to the agreed-upon plan. 6. Feedback: Gathering feedback from the customer to ensure satisfaction and make any necessary adjustments. 7. Ongoing service: Providing regular cleaning services based on the agreed-upon schedule and maintaining communication with the customer for any additional needs or changes.
- What education and/or training do you have that relates to your work?
Cleaning company employees receive training in various aspects related to their work, including: 1. Cleaning techniques: Proper methods for cleaning different surfaces, materials, and areas to ensure effective and efficient cleaning while minimizing damage. 2. Safety protocols: Training on handling cleaning chemicals safely, understanding MSDS (Material Safety Data Sheets), proper use of personal protective equipment (PPE). 3. Equipment operation: Training on the operation, maintenance, and troubleshooting of cleaning equipment. 4. Customer service: Training in communication skills, professionalism, and customer interaction to ensure positive experiences and satisfaction. 5. Compliance and regulations: Awareness of relevant regulations and standards related to cleaning practices, sanitation, and environmental sustainability.