Credentials

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?
  I will work hard to make sure you get the best deal possible. I do this because I truly love the work, and the commission just helps me do more of it. With all that said, we do have a fee structure for certain services. A Travel Agency is a very unique business. The better that we do our job of finding the lowest fares, the least expensive hotel, and car rental rates, and the most vacation travel for your dollars, the harder we must work and the less commission we make. Common sense suggests that a business cannot operate losing money on every transaction. All too often these days, the commissions we earn do not cover the cost of the services we provide. Rather than compromise the quality of our service, we offset specific expenses with service fees. In this way, we can continue to pledge that when you book with us, you will receive the excellent service you look forward to and deserve.
• What is your typical process for working with a new customer?
  I like to ask questions to make sure I am able to suggest exactly what the customer is envisioning. I hate having to just make assumptions because travel is a very personal thing and there are so many options. Once I get the answers I need, I will make my suggestions and put a quote together. If the quote is approved, I’ll book it for you. But I do t stop there. I will keep babysitting your trip to make sure you got the best deal. If another sale comes up, I will call and try to get you a better rate. I will make sure you have all the information you need for your trip. And God forbid should anything go wrong, call me and I’ll help resolve it for you.
• What education and/or training do you have that relates to your work?
  I am constantly learning new things. I am a Cruise Specialist and have been trained by Royal Caribbean, Princess, Carnival, Norwegian and Disney. I am also certified for Disney theme parks as well as Adventures by Disney and Aulani, as well as Universal. But, besides the training, I have been on 5 Royal Caribbean ship, I’ve sailed with Norwegian and Carnival. And I’ve visited Disney world so many times I can’t even give you a number. Since becoming a mom 6 years ago, we’ve easily visited a dozen times staying both on and off site.