- What should the customer know about your pricing (e.g., discounts, fees)?
We will always strive to work within their customers' budget constraints and find a fair budget for the project. This means working closely with the customer to understand their needs and goals, and providing options that fit within their budget range. They may suggest ways to adjust the scope of the project or use more cost-effective materials without sacrificing quality or aesthetic appeal.
- What is your typical process for working with a new customer?
Initial consultation: We will schedule an initial consultation with the customer to discuss their needs, goals, and budget for the project. This is also an opportunity for us to evaluate the site and identify any potential challenges or opportunities. Design proposal: Based on the initial consultation and site evaluation, we will create a design proposal that outlines the scope of work, materials to be used, and estimated costs. Revisions: The customer may request revisions to the design proposal, and we will make adjustments as needed until the proposal meets the customer's satisfaction. Contract: Once the design proposal is finalized, we will create a contract that outlines the project timeline, payment schedule, and any other terms and conditions. Project implementation: We will begin implementing the project according to the agreed-upon design and timeline. Throughout the project, we will communicate with the customer to provide updates and ensure that they are satisfied with the work. Project completion: Once the project is complete, we will conduct a final walk-through with the customer to ensure that everything meets their expectations. Follow-up: We may conduct follow-up visits to ensure that the landscape is properly maintained and answer any questions or concerns that the customer may have. By following this process, the landscaper can work collaboratively with the customer to create a personalized landscape design that meets their needs and exceeds their expectations.
- What types of customers have you worked with?
Collaborative: Landscape customers who are collaborative and open to working with the landscaper tend to have positive experiences. They are willing to share their ideas and vision, and work together with the landscaper to achieve their goals. Clear communicators: Customers who are clear and direct in their communication tend to make the process smoother for both the landscaper and themselves. They provide clear instructions and feedback, and respond promptly to messages and updates. Respectful: Customers who are respectful of the landscaper's time, expertise, and work tend to have strong and positive relationships with their landscaper. They understand the value of the landscaper's skills and are willing to pay for quality work. Trusting: Customers who trust their landscaper and give them creative freedom tend to see the best results. They understand that the landscaper has the expertise to create a beautiful and functional landscape and allow them to do what they do best. Responsive: Customers who respond quickly to the landscaper's requests for feedback, materials, or decisions tend to have smoother projects that stay on schedule.