About this pro
2 years in business
320 hires on Thumbtack
They were very personable. I was not thrilled with the cleaning work itself. I do realize it is hard to get everything.Dec 11, 2018Verified
She and her daughter were ABSOLUTELY delightful. My house looked and smelled so clean. I have looked for someone for a year. I've gone through 4 people. I'm so happy I've found Sherelle. When my husband walked in he was also impressed. Great value I would recommend her to anyone. Thank you. She was a bit late, but kept me up to date on her arrival time.Feb 22, 2018Verified
Hall Cleaning started work the next day after I hired them. My apartment was sparkling clean and it made me fall back in love with my place!Nov 19, 2017Verified
Bill and Jennifer N.
First time using Thumbtack. The experience was great and very easy setup and execution to hire someone. Hall's cleaning service was seamless with Thumbtack. They were able to working with my hectic schedule and get on site quickly and get to work. They listened to my detailed instructions and went above and beyond to make sure I was satisfied. Hall's is now my first call to clean all of my rental units before a new tenant moves in and I would not hesitate recommending them to friends, family or colleagues.Nov 18, 2017Verified
Did not mop floors or vacuum stairs. Stayed dinnmot have equipment to do stairs and that vacuuming stairs is a deep clean. She was willing to come back the same day to do the job over but I was already at work and couldn't get back to open the house or let the dogs out. Mostly she was hired to clean the floors in the kitchen, bathroom and laundry and they weren't done. Over all the job was so so.Jun 20, 2017VerifiedHall's Residential & Commercial Cleaning's reply
Hi Rebecca, the floors were mopped. We do not vacuum stairs unless asked by the client as a courtesy, not as a part of everyday standard cleaning. We did not do it the first time and your husband said the house looked great. You are correct, my vacuum cleaner does not have an attachment to do stairs because it is a commercial vacuum cleaner not a regular everyday vacuum cleaner. I was hired to clean your entire house, not just floors. I'll paste copies of those text messages if you like. I may have missed that in the laundry room, however I asked several times to come back and re-do anything that you wanted done today and you consistently refused even after me telling you on the phone. I could have came back and got in with the spare key so that's no excuse. I think it was very unprofessional for you to talk to me the way you did on the phone and then hang up in my face. Other pros need to beware that you will not pay them after services are rendered, even when I made reasonable accommodations to come back and fix things. Text messages - Wednesday June 7th ( first cleaning) Rebecca is in Chicago right now. But my brother said the house looked great!
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- What is your typical process for working with a new customer?My typical process for working with a new customer is to find out what they want done, how they would like for it to be done and in what time frame. I also like to talk with my customers about allergies, such as asthma and bronchitis to certain smells and products. I like to take a tour around the home and/or business to look at everything so that I am able to give my opinion on things and insight into what needs to be done.
|Sunday||7:00 a.m. to 10:00 p.m.|
|Monday||7:00 a.m. to 10:00 p.m.|
|Tuesday||7:00 a.m. to 10:00 p.m.|
|Wednesday||7:00 a.m. to 10:00 p.m.|
|Thursday||7:00 a.m. to 10:00 p.m.|
|Friday||7:00 a.m. to 10:00 p.m.|
|Saturday||7:00 a.m. to 10:00 p.m.|