I worked with Scott on my quote and to set up the appointment for the move - everything went well there. I had to follow-up for a receipt on my deposit after waiting 24 hours, but that's no big deal.
I read about this situation in some of the reviews prior to hiring Next Door - - - > I clearly asked for 2 movers, and the company sent 3 with an updated estimate for 3. I realize that having fewer moves may equate to the job lasting longer, which is an increased cost. However, if you ask a customer how many movers they want, and you quote them on that, you should not just "send 3" because you feel like it. The mover has made an 'adult' decision on cost/movers/hours based on the rate information provided. Otherwise, don't ask... just state "for a job of this size we'll have to send 3 movers."
The movers were great (manager - Aaron) in the following areas. They worked as quickly and efficiently as possible while taking care of the furniture. They had outstanding personalities, which helps if you're going to be with them for hours, and they seemed focused on customer satisfaction - except in one area, which I'll cover next.
If you're looking for extreme attention to detail for your move, consider some alternatives. While I was happy with my move and tipped each of the crew men (they deserved it), I can't review the company without pointing out these things:
- The appointment was for 8:30-9:30am arrival. Aaron called me at 9:02 am to tell me they were on the way. At 10:02am I had to call him for an update. He said they were "gassing up the truck" and were about 20 minutes away - which they were. When punctuality is key, perhaps "gassing up the truck" is something that could be done prior to the job. If not, please call if you're missing the mark by an hour. I understand that things happen.
- I warned the crew several times that my bed was very heavy and needed special care. I told them of everything in the house, the bed was my "baby." They left one person standing with the headboard, which then fell, and the legs on the headboard frame 'kicked up' knocking a hole through the bedroom wall.
- We left the house of origin. Halfway to the new home on 285, they called me. They'd left the screws for my bed at the old house and *I* had to turn around to go get them. Also left in the old house was shrink wrap and a large blue drop cloth.
- I arrived at the new house (new construction with a white concrete driveway). The truck was backed in and something was dripping. I told Aaron that I'd like to put a drop cloth under the drip. He said there was a loose cap on a tank near the front of the truck that he had since tightened - the drip should no longer be an issue.
- When I inspected the bed's frame post set-up, I noticed the support legs under the slats were leaning. I removed the mattress and the box springs (King Size). 4 of the holes in the slats did not have screws in them (they DID at the old location); the slats were just 'floating' on the frame. The supports under the slats were not screwed in. Had I gone to sleep on the bed or had other activities, it would have surely collapsed.
- Wrenches and drop cloths were left at the new home
Again, I must reiterate - they are great movers: friendly, timely, (almost) no damage to either property. What's lacking is an attention to detail and quality checks along the way.